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- Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: PDFPages: 5Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: PDFPages: 2Language: Spanish - Teaching Note
Pilgrim Bank (A): Customer Profitability, Teaching Note
Collection: HBSP (USA)Ref.: HBS-608115-EPublished: Jan 23, 2008Reviewed: Apr 3, 2008Format: PDFPages: 34Language: English - Case
May 2002 (Spanish version)
Collection: HBSP (USA)Ref.: HBS-119S26Published: Sep 3, 2015Reviewed: Jul 1, 2016Format: PDFPages: 33Language: Spanish - Case
Clusterland Upper Austria
Collection: IESE (España)Ref.: SM-1590-EPublished: Sep 17, 2013Format: PDFPages: 15Language: English - Case
TD Canada Trust (B): Linking the Service Model to the P&L
Collection: HBSP (USA)Ref.: HBS-108043-EPublished: Apr 23, 2008Reviewed: Oct 31, 2008Format: PDFPages: 21Language: English - Teaching Note
China Resources Corporation (A) and (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-108074-EPublished: Apr 28, 2008Format: PDFPages: 23Language: English - Teaching Note
TD Canada Trust (A), (B), and (C), Teaching Note
Collection: HBSP (USA)Ref.: HBS-108076-EPublished: May 4, 2008Reviewed: Sep 2, 2014Format: PDFPages: 22Language: English - Teaching Note
Shangri-La Hotels, Teaching Note
Collection: HBSP (USA)Ref.: HBS-112090-EPublished: Mar 30, 2012Format: PDFPages: 11Language: English - Teaching Note
Affinity Plus, Teaching Note
Collection: HBSP (USA)Ref.: HBS-112091-EPublished: Mar 30, 2012Format: PDFPages: 22Language: English