Darden University of Virginia (USA)
-
Prospective Student Visits to the Darden School: Process Improvement (A)
Landel, Robert D.; Veith, JohnCase DARDEN-OM-1476-EService and Operations ManagementExamining the effectiveness of the class visitation process at the Darden School had always been a high priority for the Office of Admissions due to its key role in connecting with qualified, enthusiastic applicants. Anecdotal feedback suggested that prospective students considered their visits productive and enjoyable and that they were energized by the Darden classroom experience; however, weaknesses in the visitation process had also been part...Starting at €8.20
-
All You Need is Love: Southwest Airlines and the Wright Amendment (A)
Beckenstein, Alan R.; Prowitt, Peter D.; Gunn, Christopher; Polen, DouglasCase DARDEN-GEM-0116-EEconomicsThe first of a three-case series, this is a classic business-government relations (BGR) challenge for Southwest Airlines. The A case takes the student from the problems SWA had with competitors and the Civil Aviation Board in the early years of attempting to fly through the passage of the Wright Amendment in the late 1970s. House Majority Leader Jim Wright championed the cause for the Dallas/Fort Worth Airport Authority and the big DFW airlines, ...Starting at €8.20
-
All You Need is Love: Southwest Airlines and the Wright Amendment (B)
Beckenstein, Alan R.; Prowitt, Peter D.; Gunn, Christopher; Polen, DouglasCase DARDEN-GEM-0117-EEconomicsThe second of a three-case series, this is a classic business-government relations (BGR) challenge for Southwest Airlines. The A case took the student from the problems SWA had with competitors and the Civil Aviation Board in the early years of attempting to fly through the passage of the Wright Amendment in the late 1970s. It then updated the situation 25 years into the future when SWA was a big airline, and the events of September 11, 2001, hur...Starting at €5.74
-
Prospective Student Visits to the Darden School: Process Improvement (B)
Landel, Robert D.; Veith, JohnCase DARDEN-OM-1477-EService and Operations ManagementA member of the Student Admissions Committee has been asked to offer suggestions on how to improve the admissions process. Supported by his interest in analyzing operations, he sets out to fully define the process and its perceived shortcomings before offering any recommendations. He visually illustrates the flow of the process with a Process Flowchart Map. To concisely define the expectations of the clients (customers) and the associated behavio...Starting at €5.74