Darden University of Virginia (USA)
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A Brief Guide to A3
English, AustinTechnical Note DARDEN-OM-1738-EService and Operations ManagementThis brief note provides a description of the A3 communication tool using classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used to assist communication of all aspects of problem solving, including proposStarting at €8.20
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1699-EService and Operations ManagementOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Starting at €8.20
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Tata Motors Limited: Ratan's Next Step
Biladeau, Andrew; Yemen, Gerry; Lenox, Michael; Harris, Jared D.Case DARDEN-S-0184-EStrategySuitable for MBA, EMBA, and executive education programs, this case uses Tata Motors' move to acquire Jaguar Land Rover (JLR) from Ford to analyze a growth-through-acquisition strategy. It offers a discussion about the firm’s overall strategy to acquire instead of growing organically. The case begins when Ratan Tata, chairman of Tata Motors, unveils the world’s cheapest car—the Nano. He had challenged the people around him to design and produce...Starting at €8.20
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Zappos.com, Inc., and the Warehouse Decision
Lenox, Michael; Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-S-0227-EStrategyAmazon.com had purchased Zappos in 2009 and was making significant investments in warehouse infrastructure. By early summer 2012, Zappos, a dominant player in the crowded online retail apparel and footwear arena must decide whether to retain its warehouse complex in Kentucky, which it had maintained since 2002, or turn over the operations to Amazon. Should Zappos continue to operate as an entity external to its parent company? Or would advancemen...Starting at €8.20
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Flying Light: British Airways Flight 268 (B)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0295-EBusiness Ethics and Corporate Social ResponsibilityDespite the incident at takeoff, the British Airways pilots, after discussion with the airline engineers at Heathrow Airport in London, decided to continue the flight uninterrupted. Although the plane landed safely in England, the decision to continue flying set off a hailstorm of criticism and sparked tension between the U.S. Federal Aviation Administration and the CAA, the British equivalent. This case discusses the fallout from the incident, a...Starting at €5.74
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Food Versus Fuel
Freeman, R. Edward; Mead, JennyTechnical Note DARDEN-E-0302-EBusiness Ethics and Corporate Social ResponsibilityAlthough biofuels had been used for many years (from 1980 to mid-2007, an estimated 2 trillion miles were driven on ethanol-blended fuels in the United States), it was not until the late 20th and early 21st centuries, with dwindling oil supplies, the threat of global warming, and unrest in the oil-rich Middle East that people began thinking of them seriously as alternatives to petroleum-based fuel. Biofuels were also considered better for the en...Starting at €8.20
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Facebook (B)
Freeman, R. Edward; Parmar, Bidhan L.; Mead, JennyCase DARDEN-E-0319-EBusiness Ethics and Corporate Social ResponsibilityMiranda Shaw had decided to do a Google search on the two finalists for the open position in her company. Based on the photos she saw on her preferred applicant's Facebook page, she decided to hire the other applicant, whose Internet search returned no controversial results. But Shaw found herself wondering if it had been ethical for her to base her decision on a Facebook page, because she had not told either applicant that she would be using the...Starting at €5.74
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Hydrofruit, Inc.: Ripe for Harvest or Rotten Tomato?
Freeman, R. Edward; Boswell, Timothy; Mead, JennyCase DARDEN-E-0320-EBusiness Ethics and Corporate Social ResponsibilityThis case details the various issues, dilemmas, and complexities of immigration as it relates both to business and American society in general. MegaBank manager Judson Dillon is on the verge of finalizing a $65 million equity investment in the world’s largest tomato greenhouse, HydroFruit, Inc., which he believes is an attractive investment opportunity. At the same time, he suspects that the company is an employer of illegal immigrants. Immigrati...Starting at €8.20
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When the Fur Hits the Fan (A)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0328-EBusiness Ethics and Corporate Social ResponsibilityHow should a nonprofit animal shelter deal with valuable old fur coats donated to its fundraising rummage sale? On one hand, selling the furs at the sale could bring in up to $20,000 to help the animals. On the other hand, there have already been angry complaints about the outrageous irony of selling "dead animals" to benefit live animals. Yet the women who donated the furs undoubtedly intended for the shelter to sell them for a profit. The B cas...Starting at €8.20
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When the Fur Hits the Fan (B)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0329-EBusiness Ethics and Corporate Social ResponsibilityThe animal shelter finally found a solution for disbursal of the furs they had received from the public for the fundraising rummage sale. The local wildlife center took them to use as beds for baby animals. The furs seemed to soothe them. The shelter had avoided a public relations problem with this solution, but it had also lost out on a possible $20,000.Starting at €5.74