Darden University of Virginia (USA)
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Sandvik Coromant Recycling Concept - Teaching Note
Raz, Gal; Schlosser, MichelTeaching Note DARDEN-OM-1407TN-EService and Operations ManagementTeaching note for product OM-1407Starting at €0.00
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Dhahran Roads (A) (Spanish Version)
Frey, Sherwood C. Jr.; Schlosser, MichelCase DARDEN-QA-0830Decision AnalysisEsta es una traducción al español de la versión del 1 de febrero de 1994 de UVA-QA-0296. Cummins, Epley y Mayo, una empresa de construcción con sede en EE. UU., Han sido seleccionados como el principal contratista para un proyecto de reconstrucción de carreteras en Arabia Saudita. Según las los costes estimados de la compañía, el proyecto proporcionará un rendimiento del 15% sobre los costos, muy por debajo del 18% requerido. Debido a un pago ant...Starting at €8.20
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A Brief Guide to A3
English, AustinTechnical Note DARDEN-OM-1738-EService and Operations ManagementThis brief note provides a description of the A3 communication tool using classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used to assist communication of all aspects of problem solving, including proposStarting at €8.20
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Coke Puts Its Brand between a Rock and a Hard Place: Aligning Activism with Brand Purpose
Whitler, Kimberly A.; Wooten, David; Nolan, LiamCase DARDEN-M-1019-EMarketingThis case presents The Coca-Cola Company’s (Coke’s) involvement in the controversial Georgia voting bills. It can be used to explore brand purpose and activation of purpose through activism. Presenting a chronology of Coke’s statements as the firm responded to consumer and organizational actions, the case enables students to explore the challenges associated with the following: 1) aligning activism with brand purpose, 2) engaging in activism in a...Starting at €8.20
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1699-EService and Operations ManagementOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Starting at €8.20
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Dhahran Roads (B) (Spanish version)
Frey, Sherwood C. Jr.; Schlosser, MichelCase DARDEN-QA-0933-EDecision AnalysisThis is the Spanish translation of the April 1, 1994 version of UVA-QA-0426. This case complements the A case by providing the decision-maker's view on the key sources of risk and his probability assessment of the uncertainties that give rise to them. The case can be used as an introduction to simulation modeling.Starting at €5.74
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Olena Tischler: Health Care Operations Management Intern
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1730-EService and Operations ManagementOlena Tischler is embarking on her midpoint MBA internship, a position she developed with Northeast Regional Healthcare. The internship is divided among the operations of three different clinics and is focused on operational excellence. As the starting point of her summer analysis, Tischler ponders how each clinic defines "operations." After a hint that operations are not well defined within the health care environment, a timely dinner with her m...Starting at €8.20
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Darden Business Publishing Gets Lean (A)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCase DARDEN-OM-1497-EService and Operations ManagementDarden Business Publishing provides its own field case as a consultant is enlisted to help it streamline production using Lean principles. The case provides an overview of continuous improvement concepts applied in a service setting.Starting at €8.20
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Darden Business Publishing Gets Lean (C)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCase DARDEN-OM-1499-EService and Operations ManagementThis third part of a three-part case provides an epilogue to the CPI initiative. One year later, the editorial office continues to see positive results.Starting at €5.74
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Lean as a Universal Model of Excellence: It Is Not Just a Manufacturing Tool!
Weiss, Elliott N.; Stevenson, Donald; English, AustinTechnical Note DARDEN-OM-1562-EService and Operations ManagementThis is a technical note that describes the history of Lean and explains why it is not just a manufacturing tool. It is used in Darden’s "Management of Service Operations" course elective.Starting at €8.20