IESE (España)
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HotSpotNet Wireless
Ghosh, Anindya; Palencia, LuisCase ASN-34Accounting and Control, Knowledge and CommunicationUna pequeña empresa emergente, pionera en la instalación de puntos de acceso inalámbrico a Internet en hoteles, debe decidir su futuro. Puede fusionarse con otra nueva empresa con un negocio complementario pero con menor potencial de crecimiento, o mantener su modelo de negocio actual y buscar financiación externa, con la consiguiente pérdida de control.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Liderar en tiempos de incertidumbre
Álvarez de Mon Pan de Soraluce, Santiago; Baucells Alibés, Manel; Gunther McGrath, Rita; Hunter, Richard; Weber, Martin; Westerman, GeorgeDossier DOS-1Decision Analysis, Entrepreneurship, Information Technologies, Leadership and People ManagementCuatro visiones sobre lo que necesitamos saber cuando desconocemos qué nos depara el mañana.Starting at €15.00
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HotSpotNet Wireless
Ghosh, Anindya; Palencia, LuisCase ASN-34-EAccounting and Control, Knowledge and CommunicationA small start up, pioneer in deploying wireless Internet access hotspots in hotels must decide on its future. It can merge with another start up with a complemenmtary business but lower growth potential, or keep its existing business model seeking external financing and losing control in the process.Starting at €8.20
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Kubi Wireless (A)
Ghosh, Anindya; Malaspina, K.; Cassidy, D.; Nueno, PedroCase E-41EntrepreneurshipKubi Wireless pretende ofrecer, mediante tecnología de redes de área local inalámbricas, a quienes viajan por motivos de negocios, acceso inalámbrico a Internet de alta velocidad que resulta práctico, fácil de utilizar y económico, liberando al usuario de conexiones físicas e hilos.Starting at €8.20
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Kozmo.com - "We'll Be Right Over"
Ghosh, AnindyaCase E-164-EEntrepreneurshipJoseph Park, co-founder of Kozmo.com, was euphoric. It was December 23, 1999 and he had just received a phone call about what he called the best Christmas gift of his life. A group of investors led by Amazon had decided to invest more that $100 million in his fledgling start-up. The capital markets were buoyant about all things related to the Internet and the NASDAQ was scaling to new heights every month. A quick IPO, which could help raise the c...Starting at €8.20
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Hable un idioma común sobre el riesgo en TI
Westerman, George; Hunter, RichardArticle ART-1446Information TechnologiesPese a que los riesgos en TI pueden comportar variadas consecuencias, pocos directivos se sienten cómodos discutiendo sobre la gestión del riesgo tecnológico. El riesgo es incertidumbre, y su gestión exige a los directivos racionalizar una serie de compromisos muy complejos. El modelo presentado por los autores propone un lenguaje común para que directivos y responsables de TI puedan identificar, analizar y gestionar los riesgos en TI de una mane...Starting at €8.20
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Developing a Common Language About IT Risk
Hunter, Richard; Westerman, GeorgeArticle ART-1446-EInformation TechnologiesAlthough IT risk can have wide-ranging business consequences, few executives feel comfortable discussing it. Risk is uncertainty, and addressing IT risk seems to require making sense of complex technical issues. In reality, executive-level trade-offs around IT risk are managerial, not technical. The Four A Framework of Availability, Access, Accuracy and Agility provides a common language you and your IT managers can use to manage IT risks without...Starting at €8.20