IESE (España)
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Berlin Brandenburg International Airport
Teworte, Victoria; Martínez de Albéniz, VictorCase P-1142-EInnovation and Change, Service and Operations Management, StrategyJust after German reunification in 1990, plans were made for a single, new airport to concentrate all the traffic of the new capital Berlin. Twenty-five years later, Berlin Brandenburg International Airport (BER) was still not operational. The project was amassing mistakes and had already seen four delays, due mainly to the fire detection system. At the end of December 2014, the Supervisory Board announced that the airport would finally open in t...Starting at €8.20
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Bicing: Bike-Sharing in Barcelona
Martínez de Albéniz, VictorCase P-1164-EService and Operations ManagementMonday mornings were tough for Toni Roig. During the months of June and July, he had received phone calls from the mayor¿s office every other Monday. The topic was always the same: ¿Did you read the newspapers?¿ In the second summer since the introduction of the Barcelona bike-sharing system, Bicing, which was managed by his department at BSM, the week-end press carried dozens of readers¿ letters and opinion articles criticizing Bicing. This seem...Starting at €8.20
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Berlin Brandenburg International Airport - Teaching Note
Martínez de Albéniz, VictorTeaching Note PT-57-EService and Operations ManagementJust after German reunification in 1990, plans were made for a single, new airport to concentrate all the traffic of the new capital Berlin. Twenty-five years later, Berlin Brandenburg International Airport (BER) was still not operational. The project was amassing mistakes and had already seen four delays, due mainly to the fire detection system. At the end of December 2014, the Supervisory Board announced that the airport would finally open in t...Starting at €0.00
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HP 3D Printing (C)
Jané, JoanCase P-1181Innovation and Change, Leadership and People Management, Service and Operations Management, StrategyEn la década de 2010, la división de HP de Barcelona, España, decidió entrar en el negocio de la impresión 3D a través de un contrato de OEM. La división se encargaba del negocio bien establecido de la impresión de gran formato y su sostenibilidad corría riesgo si no se desarrollaba ninguna otra línea de negocio nueva. Inicialmente, los directivos de HP pensaron que la impresión 3D podría beneficiarse de los clientes y la estrategia de mercado de...Starting at €5.74
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HP 3D Printing (A)
Jané, JoanCase P-1179Innovation and Change, Leadership and People Management, Service and Operations Management, StrategyEn la década de 2010, la división de HP de Barcelona, España, decidió entrar en el negocio de la impresión 3D a través de un contrato de OEM. La división se encargaba del negocio bien establecido de la impresión de gran formato y su sostenibilidad corría riesgo si no se desarrollaba ninguna otra línea de negocio nueva. Inicialmente, los directivos de HP pensaron que la impresión 3D podría beneficiarse de los clientes y la estrategia de mercado de...Starting at €8.20
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Amazon y mybabyallergy.com: Decisiones de e-commerce para una start-up
Jané, JoanCase P-1172Decision Analysis, Marketing, Service and Operations Management, StrategyLa entrada en Amazon suele actuar como un auténtico revulsivo para el negocio de cualquier empresa, ya que las ventas tienden a dispararse. Pero también es verdad que implica contrapartidas que no se pueden pasar por alto. Amazon, líder indiscutible en la venta online de todo tipo de productos, se ha convertido en una plataforma única para el posicionamiento y el desarrollo comercial de miles de compañías. Especialmente, para las de menor tamaño,...Starting at €8.20
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HP 3D Printing - Teaching Note
Jané, JoanTeaching Note PT-77-EInnovation and Change, Leadership and People Management, Service and Operations Management, StrategyIn the eighties, HP opened a small production center in Spain, specifically in Sant Cugat, near Barcelona. Starting with 30 employees, over the next 27 years it grew to having a workforce of around 2,000. The site built up its own campus and became the leading knowledge and multi-business center for HP Printing & Computing in Europe, the world leader in large format printing (LFP) and an important reference in Research and Development (R&D). When...Starting at €0.00
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La flor y el volcán: cómo el Eyjafjallajökull alteró la industria keniata de las flores
Chaturvedi, Aadhaar; Martínez de Albéniz, VictorCase P-1106Service and Operations ManagementEn la mañana del 19 de abril de 2010, el señor Eduard Ngugi, gerente de la finca de rosas Uraidi, se planteaba qué hacer con las rosas que, durante dos días ya, colmaban la cámara frigorífica. Para entonces, las flores, sedentes en aquel cuarto frío situado a orillas del keniata lago Naivasha, debían estar en camino hacia los hogares de los clientes de Europa occidental. Sin embargo, la erupción explosiva del volcán islandés Eyjafjallajökull, ac...Starting at €8.20
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Henkel: A Digital Transformation Journey - Teaching Note
Jané, JoanTeaching Note PT-80-EInformation Technologies, Leadership and People Management, Service and Operations Management, StrategyThe case illustrates the digital transformation journey of the supply chain and manufacturing operations of Henkel Laundry & Home Care Division from 2011 until 2020. Dr. Dirk Holbach is the corporate senior vice president of supply chain, initiator, mastermind and sponsor of the digital transformation journey at Henkel. The case highlights success factors, failures and learning points from transforming global supply chain operations into an indus...Starting at €0.00
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Queue Management: Methodology for Basic Queue Analysis
Lago, Alejandro; Martínez de Albéniz, VictorTechnical Note PN-441-EService and Operations ManagementThis technical note gives a brief account of the methodology for dealing with stochastic queue problems in an analytic way. It is intended to be a guide for the reader to follow the process step by step. This document complements technical note PN-427 which gives a more detailed description of queue phenomena.Starting at €8.20