IESE (España)
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The Twin Pillars of Effective Leadership
Leggett, Brian O'Connor; Neill, ConorArticle ART-1820-EKnowledge and Communication, Leadership and People ManagementDuring periods of crisis or disenchantment, charismatic leaders emerge because they offer an alternative to the uncertainty of the times. Such was the case in the 1980s with Ronald Reagan, whose clear message and emotional style held across-the-board appeal and provided a sense of certainty after years of political and social turbulence. Using case studies of prominent leaders of the past 50 years, the authors explore the keys of effective leader...Starting at €8.20
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Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
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The Art of Persuasive Communications: Excellent Public Speaking
Neill, Conor; Leggett, Brian O'ConnorTechnical Note DPON-88-EKnowledge and Communication, Leadership and People ManagementA leader is someone who sees a change that is required in the world and brings together the resources to achieve that change. In my world, the most important resources are people. I will discuss the five components of powerful persuasive speaking and three models of deliberate practice that will allow you to become a powerful speaker and move people to action.Starting at €8.20
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Effective Evaluation of Spoken Communication: A checklist for evaluating speaker performance
Neill, Conor; Mueck, Florian; Leggett, Brian O'ConnorTechnical Note DPON-92-EKnowledge and Communication, Leadership and People ManagementAn important part of powerful communication is developing your own ability to continuously improve as a communicator. Immediate specific feedback is necessary if you are to become a truly great speaker. Effective evaluation is an important part. As you become more skilled in evaluating others, you will become better able to ask for feedback on your own speaking.Starting at €8.20
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Pitching to Professional Investors
Neill, Conor; Leggett, Brian O'ConnorTechnical Note DPON-81-ELeadership and People ManagementThis is a technical note on preparing and delivering a presentation to investors for the purpose of raising capital for your business venture. The standard pitch to professional investors is a brief, well rehearsed Microsoft PowerPoint presentation that might include a demonstration or professionally produced prototype. Such meetings do not last more than an hour. This is not about entrepreneurship, development of business plans or how to market...Starting at €8.20
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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La evaluación eficaz de la comunicación hablada: Una lista de control para evaluar el discurso de un orador
Neill, Conor; Mueck, Florian; Leggett, Brian O'ConnorTechnical Note DPON-92Knowledge and Communication, Leadership and People ManagementUna parte importante de la comunicación persuasiva es el desarrollo de una capacidad propia para mejorar continuamente como comunicador. El "feedback" inmediato y específico es necesario para llegar a ser un orador verdaderamente bueno. La evaluación eficaz es un aspecto importante. A medida que usted gana en habilidad para evaluar a los demás, es cada vez más capaz de solicitar "feedback" sobre su propia oratoria.Starting at €8.20
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Imán y martillo: aliados infalibles
Leggett, Brian O'Connor; Neill, ConorArticle ART-1820Knowledge and Communication, Leadership and People ManagementDurante periodos de crisis o desencanto, los líderes carismáticos triunfan porque ofrecen una alternativa a la incertidumbre. Los autores analizan las claves del liderazgo eficaz a partir del estudio de los líderes más destacados de los últimos cincuenta años. Al igual que los políticos, los directivos pueden valerse de los retos que plantea la incertidumbre actual para inspirar a los demás y liderar el cambio. Para lograrlo, necesitan dos herram...Starting at €8.20
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Desarrollo del discurso persuasivo basado en el Logos
Neill, ConorTechnical Note DPON-110Knowledge and CommunicationEsta nota describe la preparación del discurso basado en el logos del seminario del IESE Comunicación Directiva. Se trata de un discurso persuasivo que utiliza argumentos razonados como base principal para mover a la gente a la acción.Starting at €8.20
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El arte de la comunicación persuasiva: La excelencia en la oratoria
Neill, Conor; Leggett, Brian O'ConnorTechnical Note DPON-88Knowledge and Communication, Leadership and People ManagementUn líder es alguien que ve un cambio que el mundo necesita y reúne los recursos para lograr ese cambio. En mi mundo, los recursos más importantes son las personas. Este documento trata sobre los cinco componentes del arte de la comunicación persuasiva y los tres modelos de la práctica deliberada que le permitirán convertirle en un poderoso orador y de como incitar a las personas a la acción.Starting at €8.20