IESE (España)
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Islamic Banking Lessons for the Financial Sector
Etzold, Veit M.; Ribera, Alberto; Wackerbeck, PhilippArticle ART-2012-EFinanceThe financial crisis that started with the demise of Lehman Brothers in 2008 and almost brought the world economy to its knees has prompted many international financial institutions to do some serious soul-searching. As they try to strengthen their capital and reduce their risk operations, whom should governments, regulators and financial bosses turn to for inspiration? A good place to start would be to study those banks that have performed best ...Starting at €8.20
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Hervé Rousseau: auge y caída de un joven consultor (A)
Proust E.; Ribera, AlbertoCase DPO-66Leadership and People ManagementEl contexto es el proyecto de integración tras la fusión de dos bancos europeos. GlobalOne (una gran consultoría multinacional) se puso al frente de la transformación de las TI, adaptando los procesos de producción y dirección y procediendo con un proyecto de cambio de dirección para una fuerza de venta unificada. El caso lo escribe un joven director que toma parte activa en el proyecto. Describe cómo las condiciones del mercado y los cambios glo...Starting at €8.20
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Receiving Feedback
Elghanayan, Ruben; Gallego, Sheila; Ribera, AlbertoTechnical Note DPON-140-ELeadership and People ManagementThe main objective of this technical note is to examine in depth the theoretical bases that enable a better understanding of the different reactions there are to feedback, as well as to improve the effectiveness and quality of communication in the work environment. The intention is to answer the following questions: What is the ideal state to get the most out of feedback? What makes us react defensively to feedback? What happens to a person who g...Starting at €8.20
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Giving Feedback
Elghanayan, Ruben; Gallego, Sheila; Ribera, AlbertoTechnical Note DPON-148-ELeadership and People ManagementThe main objective of this technical note is to examine in depth the theoretical bases that enable a better understanding of the different reactions there are to feedback, as well as to improve the effectiveness and quality of communication in the work environment. The intention is to answer the following questions: What factors are involved in determining feedback? What is the most appropriate method to prevent the recipient reacting emotionally...Starting at €8.20
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An Overview of Service Design
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-478-EService and Operations ManagementThe purpose of this note is to review service design and new service development literature. In order to provide a comprehensive outlook on the subject, the note starts by reviewing the main concepts of product development and their applicability to service design. It then proceeds to describe the main ideas regarding service design and their linkage to the world of operations.Starting at €8.20
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The Service Activity Sequence in Healthcare
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-485-EService and Operations ManagementImprovement in service operations is a key element in Health Care. Starting from the frame of reference provided by the Service Activity Sequence (SAS)[ [Muñoz-Seca, 2011], this note presents experiences on SAS activities. This note provides a brief summary of SAS and expands on examples on how health care providers are dealing with some of the SAS activities.Starting at €8.20
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Relaciones entre colegas (C)
Ribera, AlbertoCase DPO-88Leadership and People ManagementConclusión de los casos Relaciones entre colegas (A) y (B).Starting at €5.74
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Field Italia, S.p.A (B)
Chinchilla, Nuria; Ribera, AlbertoCase DPO-435-ELeadership and People ManagementAbstract A: A new regional manager in the telecommunications sector has to take a decision about a former technician who became a salesman who, according to the previous manager, should be fired. Abstract B: This case explains what the regional manager did to integrate him into the sales team. Caso basado en caso "Field Iberia" de los mismos autores FH-541.Starting at €5.74
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Relationships Between Colleagues (A)
Ribera, AlbertoCase DPO-86-ELeadership and People ManagementA young marketing manager receives a memo from the CEO enclosing the corrections made by a young colleague from another business unit within the same company on a project he had prepared.Starting at €8.20
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Dar Feedback
Elghanayan, Ruben; Gallego, Sheila; Ribera, AlbertoTechnical Note DPON-148Leadership and People ManagementEl objetivo principal de la presente nota técnica es profundizar en las bases teóricas que permiten comprender mejor las diferentes reacciones que existen ante el feedback o retroalimentación, así como mejorar la efectividad y la calidad de la comunicación en el entorno laboral. Se pretende dar respuesta a las siguientes preguntas: ¿Qué factores intervienen en la deliberación de feedback? ¿Qué método es el más apropiado para prevenir reacciones e...Starting at €8.20