IESE (España)
- Technical Note
El diseño de una garantía
Collection: IESE (España)Ref.: PN-365Published: Feb 1, 1995Format: PDFPages: 6Language: Spanish - Technical Note
The Value of a Satisfied Customer
Collection: IESE (España)Ref.: PN-368-EPublished: Apr 15, 1995Format: PDFPages: 5Language: English - Technical Note
Diseño de cuestionarios para la medida de la calidad de servicio
Collection: IESE (España)Ref.: PN-366Published: Feb 1, 1995Reviewed: Feb 1, 1995Format: PDFPages: 7Language: Spanish - Technical Note
Diagramas de flujo de proceso
Collection: IESE (España)Ref.: PN-364Published: Feb 1, 1995Format: PDFPages: 7Language: Spanish - Technical Note
Design of questionnaires for measuring service quality
Collection: IESE (España)Ref.: PN-366-EPublished: Feb 1, 1995Format: PDFPages:Language: English - Technical Note
Process Flow Diagrams
Collection: IESE (España)Ref.: PN-364-EPublished: Feb 1, 1995Format: PDFPages: 7Language: English - Technical Note
Designing a Service Guarantee
Collection: IESE (España)Ref.: PN-365-EPublished: Feb 1, 1995Format: PDFPages: 7Language: English - Technical Note
El valor de un cliente satisfecho
Collection: IESE (España)Ref.: PN-368Published: Apr 15, 1995Reviewed: Apr 1, 1995Format: PDFPages: 5Language: Spanish - Technical Note
Gestión del riesgo: comunicación en tiempos de crisis
Collection: IESE (España)Ref.: PN-435Published: Oct 25, 2005Format: PDFPages: 9Language: Spanish