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IESE (España)
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Aena: la crisis de los controladores
Villanueva, Julian; Bel Mallén, Ignacio; Paniagua Granados, Francisco JavierCase M-1271Knowledge and CommunicationEl puente de la Constitución en España es el último gran puente antes de las vacaciones de Navidad. En el año 2010 coincidió con las fechas comprendidas entre el 3 y el 8 de diciembre y siempre será recordado en España por "la crisis de los controladores". Se trataba de un fin de semana con gran afluencia de tráfico aéreo. Todos los españoles estuvieron pendientes de los medios de comunicación: televisión, radio, diarios digitales y redes sociale...Starting at €8.20
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Aena: The Air Traffic Controller Crisis
Villanueva, Julian; Bel Mallén, Ignacio; Paniagua Granados, Francisco JavierCase M-1271-EKnowledge and CommunicationThe long weekend of the Constitution is the last of several long weekends throughout the year in Spain before the Christmas holidays. In 2010, it fell between December 3 and 8, and it will always be remembered in Spain for the "air traffic controller crisis." It was a weekend when heavy air traffic was expected. All Spaniards turned to the media - TV, radio, online newspapers and social networks - to keep abreast of minute-by-minute developments ...Starting at €8.20
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Gencor transformed: The keys era
Ferreira, Anton; Miller, PaddyCase DG-1247-ELeadership and People ManagementStarting at €8.20
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Gas Natural Fenosa (B): una petición inusual
Pin Arboledas, José Ramón; Bel Mallén, Ignacio; Paniagua Granados, Francisco JavierCase DPO-323Knowledge and Communication, Leadership and People ManagementSe trata de la continuación del caso A. Gas Natural era muy tradicional en su estructura organizativa y la comunicación interna, como en muchas otras empresas, estaba ubicada en la dirección de Recursos Humanos. Sin embargo, el director de Comunicación solicita que pase a formar parte del Departamento de Comunicación.Starting at €5.74
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DKV: La Comunicación interna como herramienta de la compañía
Bofarull, Cristina; Bel Mallén, Ignacio; Gómez, SandalioCase M-1273Knowledge and Communication, MarketingDKV Seguros podría definirse como una empresa de seguros personales, especializada en salud, comprometida con las personas y orientada al desarrollo sostenible, y que bajo principios éticos de comportamiento cuida de sus clientes resolviendo sus necesidades a lo largo de su vida. La comunicación interna en esta empresa juega un papel estratégico, y Josep Santacreu, CEO de la compañía, considera que la comunicación interna, junto con todas sus her...Starting at €8.20
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Gas Natural Fenosa (B): An Unusual Request
Pin Arboledas, José Ramón; Bel Mallén, Ignacio; Paniagua Granados, Francisco JavierCase DPO-323-EKnowledge and Communication, Leadership and People ManagementThis is the continuation of Case A. Gas Natural had a very traditional organizational structure and its internal communication was under the management of Human Resources, as is the case in many companies. However, the managing director of Communications makes a request that it be transferred to the Communications Department.Starting at €5.74
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Gas Natural Fenosa (D): The Importance of Listening
Pin Arboledas, José Ramón; Bel Mallén, Ignacio; Paniagua Granados, Francisco JavierCase DPO-325-EKnowledge and Communication, Leadership and People ManagementThis case deals with the proposal for creating systems to measure employees' perceptions concerning the development of the integration process. The proposal was developed during this process following the merger that took place in September 2009, when the internal communication strategy had just taken a big step forward. There is one question remaining: What conclusions can be drawn from the results provided by these systems?Starting at €5.74
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Transformación de Genor: La época de Keys
Ferreira, Anton; Miller, PaddyCase DG-1247Leadership and People ManagementThe case is part of a two case series dealing with the unbundling or breakup of the South African conglomerate Gencor. This first case details the preparation of the organisation, the nurturing phase, before the CEO Derek Keys starts with the breaking up of the business. The internal environment of the organisation before Keys' arrival is discussed - the inability of the main board members to resolve strategic issues and the consequences for the ...Starting at €8.20
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Con Roux Construction (Pty) Ltd. (A)
Ferreira, Anton; Miller, PaddyCase DG-990-ELeadership and People ManagementCon Roux Construction covers a period of 4 years, 1987-1991 in which the company undergoes a change of management, introduces radically different management systems and, in the process, is awarded a gold medal from the National Productivity Institute of South Africa. The issue that faces the new management is how to sustain this process into the 90s while trying to survive in a declining market.Starting at €8.20
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Communicating "la Caixa" Welfare Projects: Changing to preserve what is essential: the soul does not change
Calleja, Luis Manuel; Bel Mallén, IgnacioCase SM-1581-EKnowledge and CommunicationThis case study examines the role of communication in a century-old institution like the "la Caixa" Group in the 21st century. It considers the 2011 - 2014 Strategic Plan that is summarized under the slogan "Making the difference" and is based on the core values of leadership, trust and social commitment. This plan has changed the direction of the institution, placing more importance than ever on the strategic value of communication.Starting at €8.20