IESE (España)
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Manifiesto por una gestión empresarial más humana
Andreu Civit, Rafael; Rosanas Martí, Josep MariaArticle ART-2127Business Ethics and Corporate Social Responsibility, StrategyLa credibilidad de la empresa como institución está en mínimos históricos. La mayoría de las medidas prescritas no hacen sino pasar de puntillas por los problemas. Lo que se necesita realmente es una vuelta radical a los fundamentos de la dirección de empresas y de nuestros modelos económicos actuales. En este artículo los autores repasan las teorías y prácticas que nos han llevado hasta aquí y proponen siete pilares para avanzar hacia una gestió...Starting at €8.20
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Writing a Manifesto for Better Management
Andreu Civit, Rafael; Rosanas Martí, Josep MariaArticle ART-2127-EBusiness Ethics and Corporate Social Responsibility, StrategyThe litany of institutional, market and leadership failures that precipitated one of the worst economic crises in modern history is staggering. Yet efforts by policy makers and business leaders to improve matters have so far fallen short of whats truly needed, and do little but tinker at the very edges of the economic system. This article makes seven key recommendations to move us toward a more humanistic model of management, placing human value...Starting at €8.20
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Las genuinas responsabilidades de la dirección general
Andreu Civit, Rafael; Ricart Costa, Joan EnricArticle ART-2639Innovation and Change, Leadership and People Management, StrategyUn director general debe tocar muchas y muy variadas teclas. Pero no todas son igualmente relevantes. Los autores identifican cuatro grandes prioridades de la dirección general y otras tantas tareas básicas. Pero advierten que es imprescindible entenderlas y gestionarlas todas como un conjunto inseparable de elementos interdependientes cuya dinámica es especialmente relevante. Asimismo, señalan la necesidad de hacerlo con disciplina en las decisi...Starting at €8.20
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An Overview of Service Design
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-478-EService and Operations ManagementThe purpose of this note is to review service design and new service development literature. In order to provide a comprehensive outlook on the subject, the note starts by reviewing the main concepts of product development and their applicability to service design. It then proceeds to describe the main ideas regarding service design and their linkage to the world of operations.Starting at €8.20
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The Service Activity Sequence in Healthcare
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-485-EService and Operations ManagementImprovement in service operations is a key element in Health Care. Starting from the frame of reference provided by the Service Activity Sequence (SAS)[ [Muñoz-Seca, 2011], this note presents experiences on SAS activities. This note provides a brief summary of SAS and expands on examples on how health care providers are dealing with some of the SAS activities.Starting at €8.20
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La expansión de AMMA en el sector de residencias de la tercera edad
Torres, Maximilian B.; Suárez, José Luis; Iriberri M.Case F-759FinanceAMMA es filial de la corporación industrial de la Caja de Ahorros de Navarra. Tiene tres residencias de personas y un importante plan de expansión. La financiación del mismo -además de ser importante per sé- puede afectar a la propia estructura empresarial.Starting at €8.20
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Storm on Wall Street (C)
Melé, Domènec; Torres, Maximilian B.Case TD-110-EBusiness Ethics and Corporate Social ResponsibilityIs Dennis Levine at it again? Shortly after his release from Lewisberg federal penitentiary,where he served 15 months for insider trading,Levine seems to be embroiled in an up-front fee scam. So claim two small-time development entrepreneurs who contracted for Levines services via his financial consulting firm,Adasar Group.Starting at €5.74
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The Expansion of AMMA into the Seniors Housing Industry
Torres, Maximilian B.; Suárez, José Luis; Iriberri M.Case F-759-EFinanceAMMA is a subsidiary of the Industrial Corporation of the Caja de Ahorros de Navarra savings bank. It has three old people's homes, and an important expansion plan. The plan's financing -apart from being important in itself- could come to affect the company's structure itself.Starting at €8.20
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Salomon Brothers (B)
Golembiewski, Christopher; Campana A.; Torres, Maximilian B.Case TD-150-EBusiness Ethics and Corporate Social ResponsibilityPaul Mozer informs his supervisor, John Meriwether, about the US Treasury's letter to Mercury Asset Management, and the events that precipitated it. The decision is now Meriwether's. Should he in turn bring the problem to his superiors and the legal compliance department, a path that might result in Mozer's dismissal, harsh penalties for the firm and the loss of his traders' confidence? Or, given the SEC's stated intention of dropping the matter...Starting at €5.74
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Personal leadership (Portuguese Version, Brazil)
Chinchilla Albiol, Nuria; Torres, Maximilian B.Technical Note FHN-344-PBLeadership and People ManagementSelf-leadership -the way a person leads himself- is absolutely essential in order to be able to lead others. We have also seen how self-leadership is nourished by competencies such as self-knowledge, emotional intelligence, proactivity, time and stress management, personal and professional career management, and affective maturity (as the fruit of evaluative learning, obtained through resolving intermotivational conflicts).Starting at €8.20