IESE (España)
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Findasense (A and B) - Teaching Note: Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaTeaching Note ET-59-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €0.00
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La ley Sinde-Wert (B): El tortuoso camino hacia la legislación antidescargas
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268Corporate Governance, Decision Analysis, Leadership and People ManagementEste caso B se inicia con la decisión tomada por la Coalición durante el verano de 2009: la industria española apuesta por un modelo propio que implica el cierre de las páginas web de enlaces que se lucren con obras sin la autorización de sus autores; es decir, se decide perseguir al "supermercado de la piratería", no al usuario¿ Si esas medidas no dieran resultados, la industria volvería a exigir otras nuevas contra los usuarios. Este caso abarc...Starting at €5.74
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The Sinde-Wert Law (A): The Creation of the "Coalition" Lobby Against Digital Piracy
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-267-ECorporate Governance, Leadership and People ManagementThe case explains the long process leading to the passing of the Sinde Law - two and a half years in total: one and a half for approval, and another year for the development of the regulations. The case is divided into two parts: A and B. Part A explains the events leading up to the law's passing. A chronological account of developments from 2005 - when Carmen Calvo, the then Socialist minister of Culture, created the Interministerial Commission ...Starting at €8.20
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The Sinde-Wert Law (B): The Torturous Path Toward Anti-Download Legislation
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268-ECorporate Governance, Decision Analysis, Leadership and People ManagementCase B begins with the decision that the Coalition made in the summer of 2009: that the Spanish industry would pursue its own model, involving shutting down websites that profited from linking to copyrighted works without the authors' permission; that is, they decided to target the "piracy supermarket" and not the user. If those measures were to prove unsuccessful, the industry would again demand that measures also be implemented against users. C...Starting at €5.74
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Findasense (B): A New Path for Scaling Up
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-238-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €5.74
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La ley Sinde-Wert (A): La formación del lobby "la Coalición" contra la piratería digital
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-267Corporate Governance, Leadership and People ManagementEl caso explica el largo proceso hasta que se aprobó la ley Sinde (dos años y medio: año y medio hasta la aprobación de la ley, y otro año para el desarrollo del reglamento). Se divide en dos partes: A y B. La parte A relata los antecedentes de dicha ley. Cronológicamente, cuenta lo acontecido desde 2005, cuando la ministra de Cultura del Gobierno socialista, Carmen Calvo, crea la Comisión Interministerial de Trabajo para la lucha contra la pirat...Starting at €8.20
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Findasense (A): Expandir una experiencia del cliente significativa
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227Entrepreneurship, MarketingEmpresa global de experiencia de cliente digital y omnicanal con sede en España y unos ingresos de 17,4 millones de euros. Una empresa en constante expansión durante los 15 años anteriores construida sobre la base de una cultura de autogestión se enfrenta a retos para escalar: entrada en el mercado estadounidense, diversificación de clientes, unificación de la propuesta de valor, fidelización a largo plazo de los empleados.Starting at €8.20
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Findasense (A): Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €8.20