IESE (España)
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Woman at a Crossroads (A)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-334-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThe company CEO meets with the purchasing manager to prepare for her upcoming business trip to finalize a contract with suppliers abroad. They have a maximum deadline of one month, and they know that time is money in the business world. The company is in a critical position, so it has focused on an international expansion strategy with the hopes of guaranteeing a more sustainable future. Isabel, who is from a low-income family, has made a great...Starting at €8.20
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Findasense (A and B) - Teaching Note: Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaTeaching Note ET-59-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €0.00
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Findasense (B): A New Path for Scaling Up
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-238-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €5.74
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Woman at a Crossroads (B)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-335-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementThe company CEO meets with the purchasing manager to prepare for her upcoming business trip to finalize a contract with suppliers abroad. They have a maximum deadline of one month, and they know that time is money in the business world. The company is in a critical position, so it has focused on an international expansion strategy with the hopes of guaranteeing a more sustainable future. Isabel, who is from a low-income family, has made a great...Starting at €5.74
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Mujer en la encrucijada (A)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-334Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl director general de una empresa se reúne con la directora de Compras para preparar su próximo viaje de trabajo con el objetivo de cerrar un contrato con proveedores en el exterior, en el plazo máximo de un mes, consciente de que el tiempo es oro en el mundo de los negocios. La empresa se encuentra en una situación crítica, por lo que se ha enfocado hacia una estrategia de expansión internacional que pueda garantizar un futuro más sostenible. ...Starting at €8.20
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Mujer en la encrucijada (B)
Fernández-Figueroa, A.; Ciriquián Costí, R.; García Juliá, I.; Chinchilla, Nuria; Pin Arboledas, José RamónCase DPO-335Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl director general de una empresa se reúne con la directora de Compras para preparar su próximo viaje de trabajo con el objetivo de cerrar un contrato con proveedores en el exterior, en el plazo máximo de un mes, consciente de que el tiempo es oro en el mundo de los negocios. La empresa se encuentra en una situación crítica, por lo que se ha enfocado hacia una estrategia de expansión internacional que pueda garantizar un futuro más sostenible. ...Starting at €5.74
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Findasense (A): Expandir una experiencia del cliente significativa
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227Entrepreneurship, MarketingEmpresa global de experiencia de cliente digital y omnicanal con sede en España y unos ingresos de 17,4 millones de euros. Una empresa en constante expansión durante los 15 años anteriores construida sobre la base de una cultura de autogestión se enfrenta a retos para escalar: entrada en el mercado estadounidense, diversificación de clientes, unificación de la propuesta de valor, fidelización a largo plazo de los empleados.Starting at €8.20
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Findasense (A): Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €8.20