IESE (España)
-
Navigating the Realities of Emerging Markets
Kleinhempel, MatthiasArticle ART-2791-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementAll corporate compliance programs share a common feature: to ensure that the company obeys the law and that all organizational members behave ethically. However, multinational companies operating in a country like Mexico, for example, face issues very different from those of Germany -- a reality that many codes of conduct fail to recognize. The author's research on compliance programs in the emerging economies of Latin America reveals the special...Starting at €8.20
-
Findasense (A and B) - Teaching Note: Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaTeaching Note ET-59-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €0.00
-
Walk the Talk: Managing With Integrity
Fontrodona, Joan; Sanz Fernández, Pablo; Aznar, Enrique; Vaccaro, Antonino; Kleinhempel, MatthiasDossier DOS-27-EBusiness Ethics and Corporate Social ResponsibilityMore than going in the same direction, make sure you're going in the right direction.Starting at €15.00
-
Los desafíos de <i>compliance</i> en los mercados emergentes
Kleinhempel, MatthiasArticle ART-2791Business Ethics and Corporate Social Responsibility, Leadership and People ManagementAunque el objetivo de los directores de cumplimiento en cualquier empresa es asegurar el cumplimiento de la legislación e impulsar el comportamiento ético de todos sus miembros, la investigación del autor evidencia que la realidad a la que se enfrentan en los países desarrollados y los emergentes suele ser algo distinta. Por tanto, aunque hay una serie de aspectos comunes a cualquier programa de ética y cumplimiento, las prioridades, el enfoque d...Starting at €8.20
-
Integridad: liderando con el ejemplo
Fontrodona, Joan; Sanz Fernández, Pablo; Aznar, Enrique; Vaccaro, Antonino; Kleinhempel, MatthiasDossier DOS-27Business Ethics and Corporate Social ResponsibilityNo basta con que la empresa esté alineada, también es necesario que se mueva en la buena dirección.Starting at €15.00
-
Findasense (B): A New Path for Scaling Up
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-238-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €5.74
-
Findasense (A): Expandir una experiencia del cliente significativa
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227Entrepreneurship, MarketingEmpresa global de experiencia de cliente digital y omnicanal con sede en España y unos ingresos de 17,4 millones de euros. Una empresa en constante expansión durante los 15 años anteriores construida sobre la base de una cultura de autogestión se enfrenta a retos para escalar: entrada en el mercado estadounidense, diversificación de clientes, unificación de la propuesta de valor, fidelización a largo plazo de los empleados.Starting at €8.20
-
Findasense (A): Scaling Up Meaningful CX
Pinheiro Saurin, Lucas; Prats, Mª JuliaCase E-227-EEntrepreneurship, MarketingGlobal digital and omnichannel customer experience company headquartered in Spain with revenues of 17.4 million euros. An ever-expanding company for the previous 15 years built upon the basis of a self-management culture faces challenges to scale up: entry into the US market, diversification of clients, unification of the value proposition, long term loyalty of employees.Starting at €8.20