IESE (España)
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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La plataforma «Brent Spar» de Shell (B)
Melé, Domènec; Jardí L.Case TD-126Business Ethics and Corporate Social ResponsibilityAnte las presiones recibidas desde varios sectores, la multinacional Shell decide replantearse su decisión inicial de hundir la plataforma Brent Spar. Shell encarga un estudio a una consultora independiente para verificar los datos sobre la cantidad de resudios tóxicos que contenía la plataforma. Se reafirma que los datos alegados por Greenpeace eran erróneos, y así lo reconoce publicamente. Sin embargo, sigue insistiendo en su oposición al hund...Starting at €5.74
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Shell's «Brent Spar» loading buoy (B)
Melé, Domènec; Jardí L.Case TD-126-EBusiness Ethics and Corporate Social ResponsibilityStarting at €5.74
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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La plataforma «Brent Spar» de Shell (A)
Melé, Domènec; Jardí L.Case TD-125Business Ethics and Corporate Social ResponsibilityShell se plantea hundir la planta de almacenamiento "Brent spar" ya obsoleta. Su decisión es cuestionada por el grupo ecologista Greenpeace que inicia una fuerte campaña contra la compañía incluyendo un fuerte boycot a las gasolineras de la Shell. Esta organización obtiene una respuesta muy favorable del público y de los políticos. Caen fuertemente las ventas y la dirección de Shell se replantea la decisión inicial.Starting at €8.20
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Shell's «Brent Spar» loading buoy (A)
Melé, Domènec; Jardí L.Case TD-125-EBusiness Ethics and Corporate Social ResponsibilityStarting at €8.20
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La plataforma «Brent Spar» de Shell (C)
Melé, Domènec; Jardí L.Case TD-127Business Ethics and Corporate Social ResponsibilityShell inicia un concurso público sobre las posibles alternativas sobre el destino final de la "Brent Spar". Se recibieron más de cien propuestas.Starting at €5.74
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Shell's «Brent Spar» loading buoy (C)
Melé, Domènec; Jardí L.Case TD-127-EBusiness Ethics and Corporate Social ResponsibilityStarting at €5.74
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Macsa: Making the Transition from Products to Projects
García Pont, Carlos; Rocha e Oliveira, Paulo; Valadas, JorgeCase M-1255-EMarketing, Service and Operations ManagementMACSA competed in the coding and product identification industry, as it proportioned firms with the ability to trace all of its products form raw material to the end consumer. Their traditional strategy had been to sell "products" such as ink-jet printers, lasers, and labeling machines. In recent years, the company started to sell "projects" which included machines, software, and consulting. The case describes the challenges faced by the CEO and ...Starting at €8.20