IESE (España)
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Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
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Bunge Ibérica: unas plantas con billete de ida y vuelta
Calvo, Eduard; Girbal, AlbertCase P-1128Service and Operations ManagementBunge es el líder mundial del procesado de semillas oleaginosas en general, y de soja en particular. La soja se cultiva fundamentalmente en Brasil, Estados Unidos y Argentina y, tras recolectarse las habas, éstas se molturan para transformarlas en harina para uso animal y aceite para uso humano, que se comercializan en el mundo entero. Siguiendo las directrices sugeridas en un caro informe elaborado por una gran firma de consultoría en 1998, la c...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Kids&Us: International Expansion
Girbal, Albert; Lago, AlejandroCase P-1151-EService and Operations ManagementKids&Us is a successful family business founded by Natàlia Perarnau and Quim Serracanta. In Spain, the company has revolutionized methods used to teach children English from a very early age. The Kids&Us method is an innovative system that uses eye-catching materials with stories and characters that appeal to children, interactive classes in which songs play a key role, and CDs to facilitate repetition of content at home. The business model is ba...Starting at €8.20
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Kids&Us: International Expansion - Teaching Note
Girbal, Albert; Lago, AlejandroTeaching Note PT-73-EKids&Us is a successful family business founded by Natàlia Perarnau and Quim Serracanta. In Spain, the company has revolutionized methods used to teach children English from a very early age. The Kids&Us method is an innovative system that uses eye-catching materials with stories and characters that appeal to children, interactive classes in which songs play a key role, and CDs to facilitate repetition of content at home. The business model is ba...Starting at €0.00
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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El pagaré
Morera, Enrique; Segarra, José AntonioTechnical Note FN-259FinanceDescripción de los elementos jurídicos del pagaré a tenor de la ley cambiaria 19/1985 de 16 de julio.Starting at €8.20
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Selección de proveedores en PepsiCo Europa
Serrano, Alejandro; Nadjia Gassner; Humberto Pardi; Girbal, AlbertCase P-1190Service and Operations ManagementEn 2018, PepsiCo se plantea incorporar a un nuevo proveedor de CO2 a su proceso de fabricación, en las plantas de Europa del Este. Dicho proveedor ofrece un precio muy competitivo. Sin embargo, los otros aspectos clave, como la fiabilidad, el nivel del servicio, etc., deberán estudiarse a fondo antes de tomar una decisión. Además, contar con un proveedor nuevo implicaría eliminar a uno de los ya existentes. ¿Cuál debería irse? La propuesta de Mig...Starting at €8.20
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Suppliers Selection at Pepsico Europe
Serrano, Alejandro; Nadjia Gassner; Humberto Pardi; Girbal, AlbertCase P-1190-EService and Operations ManagementIn 2018, Pepsico is considering adding a new supplier of CO2 to its manufacturing process in Eastern European plants. The new supplier offers a very competitive price, but other key aspects, such as reliability, service level, etc. should be carefully pondered before making a decision. Also, adding a new supplier implies removing one of the extant ones. Which one should be removed? The proposal made by Migdalski, head of purchasing in Eastern Eur...Starting at €8.20
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La letra de cambio
Morera, Enrique; Muro, M.; Segarra, José AntonioTechnical Note FN-237FinanceDescripción detallada y bastante exhaustiva de la naturaleza y funcionamiento de la letra de cambio.Starting at €8.20