IESE (España)
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Volkswagen Navarra, 8th Collective Agreement (C): Latest negotiations
Stein, Guido; Escobar, Carlos; Cuadrado, Marta; Pin Arboledas, José RamónCase DPO-328-EEconomics, Leadership and People ManagementAfter more than eight months without the negotiating parties managing to reach an agreement, the unions decided to call in their German counterpart to help find a solution and make the parent company aware of why it had not been possible to reach an agreement in Spain. On the other hand, in response to the drawn out nature of the negotiating period, the management from Wolfsburg contacted Patrick and Carlos to find out what was causing the lack o...Starting at €5.74
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Volkswagen Navarra, 8th Collective Agreement (A): An agreement for the future
Stein, Guido; Escobar, Carlos; Cuadrado, Marta; Pin Arboledas, José RamónCase DPO-326-EEconomics, Leadership and People ManagementIn September 2012, Carlos Escobar, director of human resources for the Volkswagen plant in Navarra (hereafter, VW Navarra), was sitting in his office reading the mail that his secretary left him on his desk each morning. That day, the first letter in the pile was from Germany, signed by Herbert Waltl, the production manager for all the European Volkswagen (VW) plants. After reading the letter, Carlos called Patrick Danau, general manager of VW Es...Starting at €8.20
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Una breve introducción a los museos
Marco, Elvira; Herrero, Quionia; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-445Knowledge and Communication, Service and Operations ManagementHistóricamente, los museos europeos se desarrollaron a partir de las elites sociales, muchos tienen su origen en colecciones reales, y no se permitía la visita del público. A partir del siglo XIX comenzaron a abrir sus puertas a los visitantes y se concibieron como un instrumento para educar a las clases populares. Los museos han evolucionado en el último tercio del siglo XX de estar orientados a la conservación y almacenamiento de piezas durant...Starting at €8.20
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A Brief Introduction to Museums
Marco, Elvira; Herrero, Quionia; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-445-EKnowledge and Communication, Service and Operations ManagementHistorically, museums in Europe were developed by the social elite, and many have their origins in royal collections which were not open to the public. However, during the nineteenth century, they began to open their doors to visitors, a move conceived as a means of helping to educate the masses. During the last third of the twentieth century, the role that museums played in society evolved: they went from being places for the display, preservati...Starting at €8.20
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El sector cultural
Herrero, Quionia; Marco, Elvira; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-453Economics, Service and Operations ManagementLa cultura en sí misma es una actividad económica que genera empleo e ingresos fiscales y que compra bienes y servicios. Se perfila como un campo en expansión dentro de la economía de los países industrializados donde ha crecido en los últimos años por encima del PIB con un volumen de generación de empleo superior a la media.Starting at €8.20
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Volkswagen Navarra, 8th Collective Agreement (A, B, C and D) - Teaching Note
Stein, Guido; Escobar, Carlos; Cuadrado, Marta; Pin Arboledas, José RamónTeaching Note DPOT-76-EEconomics, Leadership and People ManagementThe case reflects an everyday situation for many companies: the negotiation of a collective agreement. There are a number of things that can help us to understand how a bargaining process should be approached by management: the importance of the team and its roles; the role of stakeholders, affected and interested parties, during the entire process and how they should be kept informed; the need to have a person leading the negotiation who is capa...Starting at €0.00
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Volkswagen Navarra, 8th Collective Agreement (B): The Germans are coming
Stein, Guido; Escobar, Carlos; Cuadrado, Marta; Pin Arboledas, José RamónCase DPO-327-EEconomics, Leadership and People ManagementAfter more than eight months without the negotiating parties managing to reach an agreement, the unions decided to call in their German counterpart to help find a solution and make the parent company aware of why it had not been possible to reach an agreement in Spain. On the other hand, in response to the drawn out nature of the negotiating period, the management from Wolfsburg contacted Patrick and Carlos to find out what was causing the lack o...Starting at €5.74
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Hospital Sant Joan de Deu: de un hospital de beneficencia a un hospital de referencia (B)
Ribera, Anna; Ribera, JaumeCase P-1157Innovation and Change, Service and Operations Management, StrategyEste documento es la continuación del caso del mismo título (A). En el caso B se presenta la situación dos años después, con un resumen de lo conseguido y la discusión de los próximos pasos.Starting at €5.74
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Hospital Sant Joan de Déu: de un hospital de beneficencia a un hospital de referencia (A)
Ribera, Anna; Ribera, JaumeCase P-1156Innovation and Change, Service and Operations ManagementA principios de 2012, el Hospital Sant Joan de Déu de Barcelona se planteó cómo actualizar su plan estratégico para hacer frente a una situación de crisis -con una reducción de la demanda y de los presupuestos públicos- y garantizar la supervivencia del centro sin que esto conllevara la pérdida de los avances conseguidos durante los últimos años.Starting at €8.20
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Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (B)
Ribera, Anna; Ribera, JaumeCase P-1157-EInnovation and Change, Service and Operations Management, StrategyThis document is the continuation of case A of the same title. Case B sets out the situation two years later, with a summary of what has been achieved and a discussion of the next steps.Starting at €5.74