IESE (España)
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Peterson Sarpsborg: División de expositores
Henriksen T.; Munoz-Seca, BeatrizCase P-838Service and Operations ManagementLa compañía diseña y fabrica expositores de punto de venta (PDV) en cartón ondulado para publicidad interna. Para aumentar el flujo de información, instala un sistema del plan de material requerido. Se entrevista a personas de la organización sobre sus expectativas y se describe el proceso de producción.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Charles Axelrod (B): Afrontando decisiones
San Martín, Álvaro; Quintanilla, JavierCase DPO-767Leadership and People ManagementCharles "Chuck" Axelrod, CEO de Spartan Capital Management, un famoso hedge fund o fondo de cobertura londinense, estaba valorando despedir a Taylor Dillon, director de Inversiones y uno de los autores intelectuales del reciente éxito del fondo. El buen clima en Spartan se estaba erosionando rápidamente. El conflicto de Dillon con Damian Akerman, director de una de las divisiones más importantes de Spartan, estaba alcanzando dimensiones insoport...Starting at €5.74
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Hiring a Chef - Simulation
San Martín, ÁlvaroSimulation DPOW-1-ELeadership and People ManagementDuration: 30 min
Game modes: Synchronous, first individual and then by teams.
Hiring a Chef is an engaging team decision-making exercise co-developed with IESE Business School and based on a case written by Álvaro San Martín. This exercise is designed for graduate students and executive education programs, aiming to teach participants the importance of collaboration, communication, and consensus-building in selecting the ideal candidate f... -
Tessile Milano, SpA (A) (Portuguese Version, Brazil)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-432-PBLeadership and People ManagementThe sales director of a family firm finds himself involved in a family dispute. On receiving an attractive job offer from another company, he has to decide whether or not to leave the firm he has served for most of his working life. This case is based on the "Tessuti Dalmine, SPA (A)" case (FH-648-E).Starting at €8.20
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Tessile Milano, SpA (A)
Chinchilla, Nuria; San Martín, ÁlvaroCase DPO-432Leadership and People ManagementAnte un conflicto familiar y una atractiva oferta profesional externa, el director de ventas de una empresa familiar tiene que decidir si abandona o no la compañía en la que ha trabajado durante varios lustros. Este documento está basado en el caso "Tessuti Dalmine, SpA (A)" (FH-648).Starting at €8.20
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Donald Dies and Gladstone
Henriksen T.; Munoz-Seca, BeatrizCase P-840-EService and Operations ManagementStarting at €8.20
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Peterson Sarpsborg: Display Division
Henriksen T.; Munoz-Seca, BeatrizCase P-838-EService and Operations ManagementThe company makes point-of-purchase displays for in-store advertising. In order to speed up the flow of information, they install an MRP (materials requirement planning) system. People in the organisation are interviewed about their expectations. The production process is described.Starting at €8.20