Ivey Business School (Canada)
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Oliver’s Diner
P. Fraser Johnson; Larry MenorCase IVEY-9B16D008-EEntrepreneurship, Service and Operations ManagementThe owner of Oliver’s Diner in Grand Bend, Ontario, was confident that his new venture would be a success. His diner had become an instant hit with local cottagers and tourists, often leading to long waiting lines at peak periods. However, the popularity of the restaurant had led to some “growing pains,” and the owner wanted to improve his operation. In particular, he was concerned the high volume of customers had placed a strain on his staff, pa...Starting at €8.20
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Rosenbluth International Mexico (Spanish version)
John Kamauff; Sara Allan; David AgerCase IVEY-9A95DS05Service and Operations Management, StrategyEl gerente general de las operaciones mejicanas de Rosenbluth International (RI) habia recibido la tarea de transformar Bancomer Travel Services, una pequena agencia de viajes mejicana, en una oficina regional de Rosenbluth International. El concepto de servicio de RI ha contribuido con el exito de RI en la industria de viajes en los Estados Unidos y Canada, pero el exito en estos paises no implica que debe ser aceptado sin cuestionamientos en Me...Starting at €8.20
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Rosenbluth International Mexico (Abridged) (Spanish version)
John Kamauff; David AgerCase IVEY-9A95DS06Service and Operations Management, StrategyEl gerente general de las operaciones mejicanas de Rosenbluth International (RI) habia recibido la tarea de transformar Bancomer Travel Services, una pequena agencia de viajes mejicana, en una oficina regional de Rosenbluth International. El concepto de servicio de RI ha contribuido con el exito de RI en la industria de viajes en los Estados Unidos y Canada, pero el exito en estos paises no implica que debe ser aceptado sin cuestionamientos en Me...Starting at €8.20
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YouTube Channel Digital Vidya Kendra: Factors Influencing Revenue Generation - Teaching Note
RASHMI SINGH; Lalatendu Kesari JenaTeaching Note IVEY-W34313-EStrategyTeaching note for product W34312.Starting at €0.00
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Cognizant Technology Solutions: Retaining Employees Amid Impending Crises - Teaching Note
Lalatendu Kesari Jena; Kedarnath Thakur; Yasmin KukulTeaching Note IVEY-W25581-ELeadership and People ManagementTeaching note for product W25580.Starting at €0.00
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American Express Canada
Larry Menor; Ramasastry ChandrasekharCase IVEY-9B12D022-EService and Operations ManagementThis case examines how a premium credit card company, American Express Canada (Amex Canada), is attempting to differentiate itself from its competition and to realize value for—and from—its cardholder members through a focus on providing apt quality services and servicing. In April 2011, the president and chief executive officer of Amex Canada is considering his options in sustaining the company's stance in the ultra-rich end of the premium payme...Starting at €8.20
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Rosenbluth: Supply Chain Management in Services (Spanish version)
John Kamauff; Sara AllanCase IVEY-9A95DS21Service and Operations Management, StrategyEste caso demuestra como la formacion de alianzas estrategicas con proveedores y clientes puede traducirse en una situacion en la que todos ganan en la cadena de suministros. El caso puede ser usado para discutir la importancia de compartir informacion, y el uso de tecnologia informatica para manejar las relaciones individuales. El caso tambien muestra como cultivar alianzas puede resultar en una ventaja competitiva en una industria de servicios ...Starting at €8.20
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Re-engineering Business Processes (Spanish version)
John Kamauff; Duncan G. Copeland; Nigel deGruyther; Jim SimpsonCase IVEY-9A94DS21Service and Operations ManagementEn nuevas, cambiantes, y altamente competitivas industrias, las compañías se enfrentan con la decisión de cambiar radicalmente como realizan sus negocios, o resignar cuota de mercado y rentabilidad hacia competidores más agresivos. Procesos extenuantes con excesivos controles, una vez requeridos para asegurar orden y control dentro de una corporación, están ahora imposibilitando a compañías de aprovechar nuevas oportunidades y crecimiento. Este c...Starting at €8.20
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YouTube Channel Digital Vidya Kendra: Factors Influencing Revenue Generation
RASHMI SINGH; Lalatendu Kesari JenaCase IVEY-W34312-EStrategyThe YouTube channel Digital Vidya Kendra (DVK) was launched by J. Singh in 2011 with a mission to develop future managers and researchers. However, the company soon encountered hurdles in its goal to fulfill its mission. DVK maintained a high level of quality in the content of its videos, but increasing the number of subscribers proved difficult. By November 2019, DVK had registered only 500 subscribers—half the minimum number needed to start ear...Starting at €8.20
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Cognizant Technology Solutions: Retaining Employees Amid Impending Crises
Lalatendu Kesari Jena; Kedarnath Thakur; Yasmin KukulCase IVEY-W25580-ELeadership and People ManagementCognizant Technology Solutions (Cognizant) was a multinational corporation that operated in the information technology (IT) services sector and provided consulting and business process outsourcing services to its clients. As the world fell into the clutchStarting at €8.20