Darden University of Virginia (USA)
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Unity Airways: Melissa White (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0721-EDecision AnalysisMelissa White, a Richmond-based consultant, looked forward to the short visit with her parents in Hong Kong. She had booked her itinerary with Unity Airways and was about to begin the journey. Please see the (B) case (UVA-QA-0722) for the unfortunate details regarding the beginnings of her trip.Starting at €8.20
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From Feast to Famine: Stemming Health System Financial Losses in the COVID-19 Era
Feist, J. CoreyCase DARDEN-E-0458-EBusiness Ethics and Corporate Social ResponsibilityUniversity of Virginia (UVA) Health has seen strong financial health and sustained growth in recent years, and has just hired promising new leadership. But in early 2020, the COVID-19 crisis hit with little time to prepare and resulted in immediate and significant financial losses across the organization. Now, with looming losses, J. Corey Feist, CEO of the University Physicians Group (UPG) at the UVA Health System, must help develop a financial ...Starting at €8.20
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The Impact of COVID-19 on the Mental Health of Health Care Providers
Feist, J. CoreyCase DARDEN-E-0457-EBusiness Ethics and Corporate Social ResponsibilityIsabelle Davis, dean of the School of Nursing at Mountain View University, must develop a plan to support the mental health and well-being of the clinical workforce. She has spent the last three years working with the National Academy of Medicine on clinician well-being and burnout, and now the COVID-19 pandemic is adding a new stressor to the lives of clinicians, including doctors and nurses. Ensuring that clinicians would seek the support and c...Starting at €8.20
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High Health Care Premiums in Charlottesville: Who Is to Blame? And What Should Be Done?
Matherne, G. Paul; Goldberg, Rebecca; Feist, J. CoreyCase DARDEN-E-0439-EBusiness Ethics and Corporate Social ResponsibilityWhen Karl Quist, a resident of Charlottesville, Virginia, looks at the rate increases in his unsubsidized, individual-market Affordable Care Act (ACA) health care insurance premiums in November 2017, he realizes that they have nearly tripled from the year before and that he will have to spend over $35,000 during the year in premiums for coverage that will entitle him to a benefit only after he has spent another $14,400 in deductible payments. Ast...Starting at €8.20
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Unity Airways: Melissa White (B)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0722-EDecision AnalysisMelissa White was on her way for a long-awaited visit with her parents in Hong Kong. But the first leg of her trip, a Unity Airways Washington–Chicago flight, was forced to return to Washington, D.C., due to engine trouble. After waiting three hours at customer service for the rebooking of her itinerary, White reached the front of the line. She was prepared to hear that her trip would be delayed a day. Although this would shorten the stay with he...Starting at €5.74
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Unity Airways: Chris Watson (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0723-EDecision AnalysisChris Watson, a customer service representative at Unity Airways, had just begun to address the rebooking of Melissa White, one of the almost 100 passengers whose itineraries would have to change due to an in-flight emergency with a Washington-Chicago flight. White's ultimate destination was Hong Kong; unfortunately, all the available rebooking alternatives involved at least a one-day delay in her arrival. Watson needed to take care of White's ne...Starting at €8.20