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San Telmo (España)
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The teachings of José López
Reina Paniagua, R.Technical Note IIST-DGIN-90-E-ECorporate GovernanceJosé López, former global vice president of operations of Nestlé, later director of several companies and member of the Board of Trustees of San Telmo, always had many things to tell, leaving no one indifferent. In his years at Nestlé he always work achieving results in very changing environments, leading transformative projects at a global level in different areas: continuous improvement, sustainability, quality, ... In this note, the most relev...Starting at €8.20
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Operations strategy: a practical view
Garrido Martínez, EnriqueTechnical Note IIST-PIN-24-E-EStrategyThis note extracts the essence of the operations strategy concept, making it easy to understand for inexperienced people or those with little knowledge (although they need to have business experience). Knowledge is provided with a high sense of practicality.Starting at €8.20
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Agribusiness in Rwanda: A winner bet
González-Toruño, ManuelTechnical Note IIST-MIN-21-E-EMarketingThis paper aims to describe Rwandan agriculture, its strengths, threats, and constraints and proposes several ways to take a leap forward in building a more competitive and modernized agricultural country.Starting at €8.20
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EC2CE: Artificial Intelligence in the Agribusiness. Teaching Note
Nwelati Artillo, B.; Villafuerte Martín, A.Technical Note IIST-MITN-174-E-EMarketingEc2ce is a start-up founded in 2014 by senior executives of multinational companies to focus on a new goal: reducing uncertainty in agricultural production and streamlining the management of the agri-food supply chain using artificial intelligence algorithms. With a turnover of barely 600,000 EUR in 2017, their first year in the market, ec2ce’s founders and managers are considering options to drive growth as quickly as possible, not jeopardizing ...Starting at €8.20
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Blockchain in the agri-food chain: Evolution, revolution or hype?
Boccherini Bogert, J.A.Technical Note IIST-SIIN-6-E-EInformation TechnologiesThis case describes (in a didactic and simplified manner) blockchain technology and how it works, its characteristics, advantages, and potential use cases, specifically in the food chain. It then outlines some reservations about the adoption and use of this technology, proposing a discussion about its prospective value: Is blockchain technology really revolutionary? Conversely, is it merely an interesting technology that will help improve some bu...Starting at €8.20
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Supply chain management: A practical view
Garrido Martinez, E.Technical Note IIST-PIN-27-E-EService and Operations ManagementIncreasingly competitive markets and customers with greater information and choice possibilities raise the need to design and manage an excellent supply chain. For this, it is necessary that all the processes are oriented towards the final consumer, that the main agents of the chain collaborate in their optimization and that they have a long-term vision. The objective of this note is to provide a practical vision of the main concepts related to S...Starting at €8.20
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Gate Gourmet. Teaching Note
Vidal Romero, A.; Garrido Martinez, E.Technical Note IIST-PITN-154-E-EService and Operations ManagementIn 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010. In 2010, the General Manager of GGE, David de la Torre, decided that operations needed a deep transformation to render them more efficient and that they needed to change the “civil service” ment...Starting at €8.20
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Apeam 2018: Facing new challenges in the Mexican Avocado production and export. Teaching Note
Villafuerte Martín, A.Technical Note IIST-MITN-165-E-EMarketingAPEAM is the association of avocado growers and packers of the Mexican state of Michoacán, the world's largest producers of this crop. In 2018, they were America’s leading suppliers of avocado. However, new challenges arise in APEAM’s primary destination market (the United States) with the changes promoted by the new president Donald Trump, as well as in other markets. There is also trouble in the domestic market and at the heart of the Mexican a...Starting at €8.20
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Grupo DIA: How to create a digital presence from the ground up?. Teaching Note
Vidal Romero, A. Villafuerte Martín, A.Technical Note IIST-MITN-168-E-EMarketingIn May 2012, the team responsible for the development of DIA’s digital environment (the Digital Team) was weighing how DIA should roll out its digital presence while other chains were already operating intensely on this medium, both in Spain and abroad. The senior management’s premises were clear: they should not cannibalize brick & mortar store sales; there should be no negative impact on the DIA brand image, and the budget available was very li...Starting at €8.20
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Process analysis: Terms, basic concepts and tools
Gómez del Sol, R.Technical Note IIST-PIN-25-E-EService and Operations ManagementFirst, the document lists the way companies compete and the operational capabilities they need for competing. The example of a custom framing business is used to explain useful concepts and tools in the analysis of processes. A process flowchart is used to define the concepts of operations and resources. Operation times, resource occupation times, as well as process and cycle times, are defined using a table that includes operations, resources, a...Starting at €8.20