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Crocs (B): Hitting the Skids
Lee, H; , Hoyt, D; , Marks, MCase SGSB-GS57B-EService and Operations ManagementThrough 2007, Crocs grew rapidly, and its stock soared. In early 2008, the stock plunged, as analysts cited excess inventory. During 2008, revenues decreased, and the company restructured. The B case summarizes these developments, and asks what the company should do now.Starting at €5.74
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Bombay Hospital Indore: Administration of Patient Discharge Services
Fredrik Odegaard; Sudipendra Nath RoyCase IVEY-9B21E002-EDecision Analysis, Service and Operations ManagementIn 2016, a summer intern at Bombay Hospital Indore, in India, was tasked with evaluating the hospital’s patient discharge process. Two types of insured patients required different discharge processes for the payment of outstanding balances. The intern needed to map the respective processes and project the outcomes of (1) moving from the current two parallel systems to one centralized, or pooled, system; and (2) adding a third staff member to proc...Starting at €8.20
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Crocs (C ): Back from the Dead
Lee, H; , Hoyt, D; , Marks, MCase SGSB-GS57C-EService and Operations ManagementIn 2009, many thought Crocs was “dead.” The C case presents exhibits that illustrate the company’s recovery.Starting at €8.20
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Everything is ConnectedL A New Era of Sustainability at Li & Fung
Lee, H; MelvinCase SGSB-GS87-EService and Operations ManagementLi & Fung Limited (LF), a Hong Kong-based multinational, was a global leader in consumer goods design, development, sourcing, and distribution. LF managed the entire supply chain for retailers and brands around the world by working with a network of over 15,000 supplier companies in more than 40 economies in Asia, Europe, Africa, and the Americas. The company faced rising expectations on safety compliance, environment, social, and working stand...Starting at €8.20