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Ohmycake.in: Scaling Up by Scaling Back
Nobin Thomas; Abhilash G. NambudiriCase IVEY-9B18M201-EEntrepreneurship, StrategyIn January 2017, the online cake company Ohmycake.in, which was started two years earlier by a young entrepreneur in Kerala, India, ran into trouble after a series of successful experiments. Adding to the company’s problems, customers were becoming more dStarting at €8.20
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Zenoti: Strengthen the Core or Stretch for Growth?
Malay Krishna; Karan Darshan ShahCase IVEY-W27839-EInformation Technologies, StrategyZenoti was a software-as-a-service (SaaS) unicorn based out of Bellevue, Washington. Zenoti’s SaaS was focused on back-office resource allocation and enabling multi-location spas and salons to digitize the consumer experience. After the latest round of funding, Zenoti’s chief executive officer, Sudheer Koneru, was keen to invest in artificial intelligence and other cutting-edge technologies to deliver an Uber-like experience to consumers. Other o...Starting at €8.20
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From Mug to Mike: The Scale-Up Puzzle
Abhilash G. Nambudiri; Minnu F PynadathCase IVEY-W31817-EEntrepreneurship, StrategySunil Koshy considered himself a “passionpreneur;” after quitting a well-paid job as a software engineer, he chased his passion for singing and founded From Mug to Mike (FMTM), a start-up that helped amateur singers polish their singing skills. Stemming from Koshy’s passion, FMTM had evolved into a business venture with viable products, services, and a scalable business model. To scale up FMTM, Koshy needed to decide whether the business should t...Starting at €8.20
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ITC Hotels: Is Responsible Luxury Sustainable
Malay Krishna; Pooja MhapsekarCase IVEY-9B20M161-EStrategyIn 2018, ITC Hotels, a chain of luxury hotels based in India, achieved a distinct positioning with its branding, “ITC Hotels: Responsible Luxury.” The company intended to communicate its image of being environmentally sustainable, responsible to the localStarting at €8.20