Search results
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Hospital San Juan de Dios - Nota del Instructor
Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Centro de InvestigacionesTeaching Note INCAE-12417NEService and Operations ManagementNota del Instructor del caso “Hospital San Juan de Dios”.Starting at €0.00
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Henkel Iberica (A) and (B), Teaching Note
Martinez-Jerez, F. Asis; Narayanan, V.G.Teaching Note HBS-107078-EService and Operations ManagementTeaching note to (105-023) and (105-024).Starting at €0.00
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406 ING-EService and Operations ManagementA peruvian company facing regional supply chain challenges within the door to door cosmetics industryStarting at €8.20
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Henkel Iberica (A)
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-105023-EService and Operations ManagementIn 2002, Esteban Garriga, customer service director at Henkel Iberica, questions whether Collaborative Planning, Forecasting, and Replenishment (CPFR) would help manage retail promotions and limit their impact on the stock-outs and obsolete inventory. Describes the situation facing Henkel Iberica, the Spanish subsidiary of the German consumer products company Henkel KgaA, with respect to the management of retail promotions. The increasing number ...Starting at €8.20
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Colorscope, Inc. (Abridged)
Narayanan, V.G.Case HBS-113025-EService and Operations ManagementA small company in the graphic design business faces severe price competition. The company must respond by cutting costs and making process improvements.Starting at €8.20
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Colorscope, Inc. (Abridged), Teaching Note
Narayanan, V.G.; Datar, Srikant M.Teaching Note HBS-113108-EService and Operations ManagementTeaching Note for 113025Starting at €0.00
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406Service and Operations ManagementUna empresa peruana acometiendo retos de su cadena de suministros regional dentro de la industria de cosmeticos puerta a puertaStarting at €8.20
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Centro de Salud Integral Zoe
Selva Tapia, Guillermo; Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Sorto, Martha Celeste; Centro de InvestigacionesCase INCAE-12419Service and Operations ManagementLa Licda. Sorto directora ejecutiva de una clínica de especialidades sin fines de lucro, estaba preocupada por el incremento en la demanda de pacientes de oftalmología que estaba generando grandes colas, aglomeraciones dentro de las instalaciones y estrés en el personal. Varios de los pacientes llegaban a las cinco de la mañana procedentes desde el interior del país y algunos de ellos no alcanzaban uno de los 130 cupos diarios para ser atendidos....Starting at €8.20
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Hospital San Juan de Dios
Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Centro de InvestigacionesCase INCAE-12417Service and Operations ManagementLa directora del Hospital San Juan de Dios (HSJD) le solicitó a un equipo de médicos -encabezados por el Dr. Sprok, jefe de la unidad cardiovascular- estudiar la mejor forma de asignar a los servicios quirúrgicos (especialidades) el tiempo de los quirófanos recientemente remodelados. El HSJD tenía una fila de 16,376 pacientes esperando por una cirugía, en algunos casos con tiempos de espera que superaban los 500 días. Además, una de las restricci...Starting at €8.20
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Aligning Incentives in Supply Chains (Spanish version)
Narayanan, V.G.; Raman, AnanthArticle HBS-R0411FService and Operations ManagementIf the firms work together to serve consumers, they will all win. However, they can do that only if incentives are aligned. Companies must acknowledge that the problem of incentive misalignment exists and then determine its root cause and align or redesign incentives. They can improve alignment by, for instance, adopting revenue-sharing contracts, using technology to track previously hidden information, or working with intermediaries to build tr...Starting at €8.20