Search results
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Henkel Iberica (A) and (B), Teaching Note
Martinez-Jerez, F. Asis; Narayanan, V.G.Teaching Note HBS-107078-EService and Operations ManagementTeaching note to (105-023) and (105-024).Starting at €0.00
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Club Med (A) (Spanish version)
Hart, Christopher W.L.; Arczynski, Dan; Maher, DanCase HBS-606S24Service and Operations ManagementEl rápido crecimiento filial estadounidense de una empresa internacional complejo busca identificar los factores que subyacen a su éxito. El caso describe las fuerzas que dan forma a la estructura de la industria, plantear la cuestión de donde es posible para el Club Med para establecer una ventaja competitiva sostenible. las fuentes clásicas de la ventaja competitiva se tratan, lo que lleva al papel de la cultura de la empresa en la creación de ...Starting at €8.20
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Henkel Iberica (A)
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-105023-EService and Operations ManagementIn 2002, Esteban Garriga, customer service director at Henkel Iberica, questions whether Collaborative Planning, Forecasting, and Replenishment (CPFR) would help manage retail promotions and limit their impact on the stock-outs and obsolete inventory. Describes the situation facing Henkel Iberica, the Spanish subsidiary of the German consumer products company Henkel KgaA, with respect to the management of retail promotions. The increasing number ...Starting at €8.20
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Colorscope, Inc. (Abridged)
Narayanan, V.G.Case HBS-113025-EService and Operations ManagementA small company in the graphic design business faces severe price competition. The company must respond by cutting costs and making process improvements.Starting at €8.20
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Colorscope, Inc. (Abridged), Teaching Note
Narayanan, V.G.; Datar, Srikant M.Teaching Note HBS-113108-EService and Operations ManagementTeaching Note for 113025Starting at €0.00
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Aligning Incentives in Supply Chains (Spanish version)
Narayanan, V.G.; Raman, AnanthArticle HBS-R0411FService and Operations ManagementIf the firms work together to serve consumers, they will all win. However, they can do that only if incentives are aligned. Companies must acknowledge that the problem of incentive misalignment exists and then determine its root cause and align or redesign incentives. They can improve alignment by, for instance, adopting revenue-sharing contracts, using technology to track previously hidden information, or working with intermediaries to build tr...Starting at €8.20
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Florida Power Light Quality Improvement (QI) Story Exercise (A) (Spanish Version)
Hart, Christopher W.L.; Maher, Dan; Montelongo, MichaelCase HBS-612S04Service and Operations ManagementFlorida Power and Light (FPL) ha desarrollado un programa de mejora de la calidad ampliamente reconocido (PMC). Este ejercicio lleva a los estudiantes a través del proceso que una división de FPL utiliza en un intento de "mejorar el servicio." Específicamente, el proceso requiere que los estudiantes para definir "mejor servicio" en términos aplicables a la empresa de servicios públicos, determinar las causas de menos de un servicio perfecto, eleg...Starting at €8.20
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Florida Power Light Quality Improvement (QI) Story Exercise (B) (Spanish Version)
Hart, Christopher W.L.; Maher, Dan; Montelongo, MichaelCase HBS-612S05Service and Operations ManagementDiseñado para ser utilizado como un folleto en su clase después de la Florida Power Light Mejora de la Calidad (QI) Historia de ejercicio (A). Un reescrito versión de un caso anterior de los mismos autores.Starting at €5.74