Search results
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RFID at the METRO Group (Spanish version)
Ton, Zeynep; Dessain, Vincent; Stachowiak-Joulain, MonikaCase HBS-610S05Service and Operations ManagementIntroduces radio frequency identification (RFID) as the next generation of automatic identification technologies that is expected to improve the performance of retail supply chains through reduced shrink, increased product availability, and improved labor productivity. Showcases the implementation of the technology by the METRO Group, the world's third-largest retailer. Places students in the position of Dr. Gerd Wolfram, managing director of MET...Starting at €8.20
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Le Petit Chef (Spanish version)
MacCormack, Alan; Sucher, Sandra J.; Rangashayi, SurajCase HBS-610S16Service and Operations ManagementBrigitte Gagne, Le Petit Chef's director of microwave R&D, is deciding on the product development agenda for next year. She has to decide which of the available projects to fund, and evaluate the overall portfolio of projects currently under development. The recent poor performance of the firm prompts Gagne to think about reassessing the way projects are generated, evaluated, and selected at Le Petit Chef. However, Gagne has a pressing deadline t...Starting at €8.20
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Zara: Managing Stores for Fast Fashion
Ton, Zeynep; Corsi, Elena; Dessain, VincentCase HBS-610042-EService and Operations ManagementPablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor productivity hurt other ...Starting at €8.20
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Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (C) (Spanish Version)
Garvin, David A.; March, ArtemisCase HBS-606S18Service and Operations ManagementEn el caso anterior, Copeland tuvo que elegir entre dos planos de las instalaciones alternativas para la organización de su planta de Sidney. Ahora debe obtener la aprobación fuerza de trabajo por un cambio en el "bumping" reglas antes de proceder con el cambio. La administración debe decidir cómo proceder - para continuar con la reorganización, retrasar el movimiento de equipo y personal, o abandonar el proyecto por completo.Starting at €5.74
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Zara: Managing Stores for Fast Fashion (Spanish Version)
Ton, Zeynep; Corsi, Elena; Dessain, VincentCase HBS-614S07Service and Operations ManagementPablo Isla, el CEO de Zara, quería mejorar la eficiencia operativa en la gestión de su red de tiendas. En particular, quería mejorar la productividad laboral en las tiendas. A su juicio, la externalización de ciertas operaciones de la tienda a terceros, cambiando la forma fueron compensados gerentes de las tiendas, y la creación de procedimientos formales de operación para operaciones de la tienda. Pero sabía que tenía que tener cuidado. Podría...Starting at €8.20
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Differences at Work: Sameer (A)
Sucher, Sandra J.; Gordon, RachelCase HBS-609053-EService and Operations ManagementIn Differences at Work: Sameer (A) HBS Case No. 9-609-053 Sameer, an Indian Muslim, is a summer intern in a small, predominantly Jewish firm. Prompted by a conflict in the Middle East, members of the organization make a number of anti-Muslim jokes. Sameer wonders whether he should surface his discomfort; he otherwise enjoys the firm, and is hoping to be given a full-time job offer following his internship.Starting at €8.20
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IT for Fast Fashion (Spanish version)
McAfee, Andrew; Sjoman, Anders; Dessain, VincentCase HBS-605S17Service and Operations ManagementIn 2003, Zara's CIO must decide whether to upgrade the retailer's IT infrastructure and capabilities. At the time of the case, the company relies on an out-of-date operating system for its store terminals and has no full-time network in place across stores. Despite these limitations, however, Zara's parent company, Inditex, has built an extraordinarily well-performing value chain that is by far the most responsive in the industry. The case descri...Starting at €8.20
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Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (A) (Spanish Version)
Garvin, David A.; March, ArtemisCase HBS-606S15Service and Operations ManagementDescribe la evolución de la estrategia de producción de una empresa durante un período de ocho años. Copeland había seguido una estrategia de construcción de plantas Autosoportados enfocadas dedicadas a los procesos individuales o líneas de productos, y luego mover los productos desde la planta de su casa en Sidney, Ohio, para la nueva instalación. Sidney queda ahora con una mezcla de productos y procesos no relacionados, y la administración debe...Starting at €8.20
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Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (B) (Spanish Version)
Garvin, David A.; March, ArtemisCase HBS-606S17Service and Operations ManagementEn el caso (A), Copeland tenía que elegir entre centrarse su planta de Sidney por línea de producto o por el proceso de fabricación. Ahora que se ha tomado esa decisión, una distribución de la planta se debe seleccionar entre dos alternativas.Starting at €5.74
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The Views of Deming, Juran, and Crosby (Spanish version)
Garvin, David A.; March, ArtemisCase HBS-606S33Service and Operations ManagementDescribes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.Starting at €8.20