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Ivor Spencer: Formación de mayordomos de talla mundial: La valoración de los intangibles
Mitchell, Jordan; Prats, Mª JuliaCase E-89Entrepreneurship, Service and Operations ManagementIvor Spencer, maestro de ceremonias de fama mundial y propietario de la escuela de mayordomos y secretarios personales Ivor Spencer, había oficiado más de 1.000 ceremonias de la familia real británica y había formado personalmente a más de 450 mayordomos. Desde 1981, Spencer venía gestionando la escuela, una sociedad limitada privada con un volumen de negocio de 152.266 libras esterlinas. Pero ahora, a sus 81 años, Spencer creía que era un moment...Starting at €8.20
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Net Working Capital (NWC) at Henkel
Mitchell, Jordan; Rahnema Alavi, Ahmad; Sachon, MarcCase F-810-EFinance, Service and Operations ManagementThis case tracks Henkel's initiative in reducing its net working capital (NWC). The case can be used in a both a finance and a supply chain management class to illustrate net working capital and the link between the strategic/financial notions of NWC and operative efficiency of the supply chain.Starting at €8.20
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Series temporales (Descomposición clásica)
Agell, PereTechnical Note TMN-154Decision Analysis, Finance, Service and Operations ManagementLa nota describe la descomposición clásica de una serie temporal en las componentes: tendencia, estacional y aleatoria. Se empieza por el cálculo de la tendencia, explicando previamente cómo elegir dentro de sus tipos más usuales. Seguidamente, después de la elección del tipo de modelo (aditivo o multiplicativo) se pasa a la determinación de las componentes estacionales y aleatorias. El análisis de las componentes aleatorias permite opinar sobre ...Starting at €8.20
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Car Collision Center, Barcelona
Mitchell, Jordan; Sachon, MarcCase P-1077-EService and Operations ManagementCar Collision Center Barcelona is a business concept developed by a group of MBA students during their MBA. It aims to remedy the market inefficiency of having many small body shops in Barcelona, resulting in higher costs and longer process times. To do so, they want to pool demand for car body work after traffic accidents in a large facility and collaborate with insurance companies. These will benefit from projected lower costs of repair and low...Starting at €8.20
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Mútua de Terrassa: Rollout of the Health Care Information System (HCIS)
Mitchell, Jordan; Ribera, Jaume; Rosenmöller, MagdaCase P-1087-EKnowledge and Communication, Service and Operations ManagementAs of autumn 2006, a major Spanish hospital outside of Barcelona, Grup Mútua de Terrassa (MT), is implementing the second major phase of a new Health Care Information System (HCIS) along with Hewlett-Packard (HP) at eight centers for primary care. The HCIS project is a multi-year and multi-phase initiative which is the first in many steps towards a "paper-less" hospital. The hospital's management are wondering how the HCIS will change the way peo...Starting at €8.20
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Elements of statistics - Summary
Agell, PereTechnical Note TMN-161-EDecision Analysis, Finance, Service and Operations ManagementStarting at €8.20
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Distribución normal
Agell, PereTechnical Note TMN-189Decision Analysis, Finance, Service and Operations ManagementSe explican la definición y propiedades más importantes de la distribución normal. Se dan las tablas de sus funciones, densidad y probabilidad. Al final contiene algunos ejercicios con sus soluciones.Starting at €8.20
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Método de previsión de ventas, Un
Agell, PereTechnical Note TMN-127Service and Operations ManagementStarting at €8.20
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