Search results
-
Reynaldo Roche (B)
Chua, Jeriel; Weiss, Elliott N.Case DARDEN-OM-1259-EService and Operations ManagementThis four-case series follows a team through a weeklong kaizen event. The A case (UVA-OM-1258) sets up the situation, and the B, C (UVA-OM-1260), and D (UVA-OM-1261) cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Starting at €5.74
-
Reynaldo Roche (C)
Chua, Jeriel; Weiss, Elliott N.Case DARDEN-OM-1260-EService and Operations ManagementThis four-case series follows a team through a weeklong kaizen event. The A case (UVA-OM-1258) sets up the situation, and the B (UVA-OM-1259), C, and D (UVA-OM-1261) cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Starting at €5.74
-
Reynaldo Roche (D)
Chua, Jeriel; Weiss, Elliott N.Case DARDEN-OM-1261-EService and Operations ManagementThis four-case series follows a team through a weeklong kaizen event. The A case (UVA-OM-1258) sets up the situation, and the B (UVA-OM-1259), C (UVA-OM-1260), and D cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Starting at €5.74
-
Caesar IT Services. Marketing Multiple Value Propositions in one Firm - Teaching Note
Stremersch, Stefan; Bellezza, SilviaTeaching Note MT-31-EMarketing, Service and Operations ManagementThe Caesar case is pretty flexible and lends itself easily to the debate of the following four main topics: Conjoint Analysis, Ambidextrous Organization, Brand Endorsement and Implementation. Depending on the learning objectives, the case discussion can be tailored around any of the four foci. The teaching note deals in depth with each area of discussion and provides Professors with suggestions on how to lead class discussion.Starting at €0.00
-
Reynaldo Roche (A)
Chua, Jeriel; Weiss, Elliott N.Case DARDEN-OM-1258-EService and Operations ManagementThis four-case series follows a team through a weeklong kaizen event. The A case sets up the situation, and the B (UVA-OM-1259), C (UVA-OM-1260), and D (UVA-OM-1261) cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Starting at €8.20
-
Caesar IT Services: Comercializar múltiples propuestas de valor en una sola empresa
Stremersch, Stefan; Bellezza, SilviaCase M-1227Marketing, Service and Operations ManagementCaesar Group, una empresa de servicios informáticos profesionales, competía en el mercado holandés de tecnología de la información desde 1993. La propuesta de valor inicial de la empresa consistía en ofrecer a sus clientes una capacidad humana cualificada (puesta a disposición de capital humano, o body-shopping) a un precio económico por hora o día. La reacción de la compañía a la creciente evolución del servicio de body-shopping fue formular pro...Starting at €8.20
-
Caesar IT Services: Marketing Multiple Value Propositions in One Firm
Stremersch, Stefan; Bellezza, SilviaCase M-1227-EMarketing, Service and Operations ManagementCaesar, a professional IT services firm, has competed in the Dutch IT market since 1993. Its initial value proposition was providing its customers with qualified human capacity at a low hourly or daily rate (often referred to as "body-shopping"). To escape the increasing commoditization of this type of service, the company formulated a new value proposition in 2003, so called TimeValue projects, consisting of the delivery of complete IT projects,...Starting at €8.20
-
State Civil Supplies: Value People, Value Their Money - Teaching Note
Rohit Kapoor; Ayushi Agrawal; Soumyajyoti DattaTeaching Note IVEY-8B17D014-EService and Operations ManagementTeaching note for product 9B17D014.Starting at €0.00
-
Gati: Achieving Quality Excellence in Shipment Delivery - Teaching Note
Soumyajyoti Datta; Rohit KapoorTeaching Note IVEY-8B19D016-EService and Operations ManagementTeaching note for product 9B19D016.Starting at €0.00
-
State Civil Supplies: Value People, Value Their Money
Rohit Kapoor; Ayushi Agrawal; Soumyajyoti DattaCase IVEY-9B17D014-EService and Operations Management, StrategyIn November 2014, a senior administrative service officer at Madhya Pradesh State Civil Supplies Corporation Limited was faced with the problem of determining how to best allocate food grain according to location demands. She needed to choose the best delivery routes and provide a cost-effective means of meeting demands for food grain from fair-price shops. How should she approach this problem? How should she manage any changes that she makes in ...Starting at €8.20