Search results
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Zara y su familia
Garrido Martínez, Enrique; Lora Martin Mª IsabelCase IIST-PI-159Service and Operations ManagementEn 2015, Inditex se encontraba entre las empresas con mayor crecimiento a nivel mundial. Según su Presidente, Pablo Isla, su presencia internacional y su modelo de negocio eran las claves que habían permitido al grupo incrementar su facturación de forma sostenida. Isla sostenía que el techo aún estaba lejos. El caso describe su modelo de negocio, basado en unas operaciones excelentes en términos de rapidez y flexibilidad. Se profundiza en cómo ha...Starting at €8.20
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Canyon Mining Corporation: Heavy Mobile Equipment Procurement
Laseter, Timothy M.; Katz, Arnon; Choi, SihyunCase DARDEN-OM-1392-EService and Operations ManagementCanyon Mining intends to negotiate a long-term contract for haul trucks to use for surface mining, and a team from Censeo Consulting Group is tasked with developing a methodology to track cost changes over the past contract as input into the negotiation. The current project’s primary objective is to estimate the year-over-year trend in factory manufacturing margins for two different capacity trucks from two different equipment suppliers. These es...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Zara and its family
Garrido Martínez, Enrique; Lora Martin Mª IsabelCase IIST-PI-159-E-EService and Operations ManagementIn 2015 Inditex was among the highest growing firms worldwide. According to incumbent Chairman, Pablo Isla, its international presence and its business model were key to the group's sustained growth in sales. Isla stated that the ceiling was still far. The case describes its business model and its operations, and lays out the company's future challenges.Starting at €8.20
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Zara y su familia. Nota del Instructor
Garrido Martínez, Enrique; Lora Martin Mª IsabelCase IIST-PINT-159Service and Operations ManagementEn 2015, Inditex se encontraba entre las empresas con mayor crecimiento a nivel mundial. Según su Presidente, Pablo Isla, su presencia internacional y su modelo de negocio eran las claves que habían permitido al grupo incrementar su facturación de forma sostenida. Isla sostenía que el techo aún estaba lejos. El caso describe su modelo de negocio, basado en unas operaciones excelentes en términos de rapidez y flexibilidad. Se profundiza en cómo ha...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133Service and Operations ManagementEn el año 2012, el banco BBVA, uno de los principales a nivel mundial, se plantea cómo mejorar la operativa de sus oficinas bancarias de forma que prospere el servicio al cliente, a la vez que se reducen los costes. Todo ello teniendo en cuenta que es un canal al que se desea darle un enfoque más comercial en la actualidad.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-EService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (B) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-ZHService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74