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Constructors & Co. Chicago USA (B) - Nota del instructor
Rus, Salvador; Tàpies, JosepTeaching Note SMT-69Innovation and Change, Service and Operations Management, StrategyLa empresa Constructors & Co. es una empresa de construcción que a lo largo de las generaciones ha conseguido establecerse en el mercado y también ha sido capaz de diversificarse. Durante tres generaciones, la empresa ha tenido éxito a lo largo de los años. Pero en el paso de la tercera a la cuarta generación la empresa está estancada, sin capacidad para generar beneficios y sin un plan claro de sucesión del líder. El accionariado de la empresa ...Starting at €0.00
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Constructors & Co. Chicago USA (C)
Rus, Salvador; Tàpies, JosepCase SM-1546Innovation and Change, Service and Operations Management, StrategyEste tercer caso trata de mostrar la actuación de James Russell como presidente ejecutivo del grupo de empresas de la familia. En el caso Constructors & Co. B se vio la designación y las dificultades que encontraba en el desempeño de sus responsabilidades, así como las grandes dificultades que encontró para ser integrado en el grupo de empresas. La redacción de un informe completo que entregó a cada consejero y cada directivo le permitió hablar e...Starting at €5.74
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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Shylu John; Bhavin J. ShahCase IVEY-W25821-EInformation Technologies, Service and Operations ManagementIn August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents re...Starting at €8.20
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GD Labs: Scaling Swab Testing During COVID-19
Bhavin J. Shah; Arvind ShroffCase IVEY-W28361-EDecision Analysis, Service and Operations ManagementIn early 2020, the rapid spread of COVID-19 across the world led the most highly affected countries, such as the United States and India, to focus on rapid testing and contact tracing to break the chain of transmission. By August 25, 2020, India had tested nearly 37 million cumulative COVID-19 samples as part of the government’s “Test, Track, Treat” initiative. The efficient allocation of collected swabs with saliva samples to appropriate testing...Starting at €8.20
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Project Execution Dilemma at MICC
Hasmukh Gajjar; Bhavin J. ShahCase IVEY-9B14D010-EEntrepreneurship, Service and Operations Management, StrategyMid-India Construction Private Company Limited (MICC) was awarded a refurbishing project for INR30 million from the National Institute of Management. The project had to be completed in eight months. MICC’s project manager observed the dismal pace of work execution and the limited resource deployment on-site in the first monthly review meeting for the project. This situation warranted the manager’s immediate attention to acquire more resources and...Starting at €8.20
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Constructors & Co. Chicago USA (C) - Nota del instructor
Rus, Salvador; Tàpies, JosepTeaching Note SMT-70Innovation and Change, Service and Operations Management, StrategyEl tercer caso trata de mostrar la actuación de James Russell como presidente ejecutivo del grupo de empresas de la familia. En el caso Constructors & Co. B se analizó la designación y las dificultades que encontraba en el desempeño de sus responsabilidades, así como las grandes dificultades que encontró para ser integrado en el grupo de empresas. La redacción de un informe completo, que entregó a cada consejero y cada directivo, le permitió habl...Starting at €0.00
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahTeaching Note IVEY-8B21D012-EInformation Technologies, Service and Operations ManagementTeaching note for product 9B21D012.Starting at €0.00
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahCase IVEY-9B21D012-EInformation Technologies, Service and Operations ManagementConcentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for t...Starting at €8.20
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Constructors & Co. Chicago USA (A) - Nota del instructor
Rus, Salvador; Tàpies, JosepTeaching Note SMT-68Innovation and Change, Service and Operations Management, StrategyEste caso ilustra la evolución de una empresa familiar que desea cambiar su consejo de administración dando paso a la cuarta generación y, de este modo, ir facilitando el proceso de sucesión. En concreto se centra en las relaciones familiares e institucionales entre el padre ¿predecesor de la tercera generación- y el hijo ¿sucesor de la cuarta generación-. Se ve cómo dicha relaciones se mueven indistintamente y de forma indiferenciada. Es decir, ...Starting at €0.00
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Constructors & Co. Chicago, USA (B) (Portuguese Version, Portugal)
Rus, Salvador; Tàpies, JosepCase SM-1545-PPInnovation and Change, Service and Operations Management, StrategyConstructors & Co. is a construction company that has managed to establish itself in the market over the generations and has also been able to diversify. For three generations the company has been successful over the years. But in the transition from the third to the fourth generation, the company has been stagnant, without the ability to generate profits and without a clear succession plan for the leader. The shareholding of the company Construc...Starting at €5.74