Search results
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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The Brigham and Women's Hospital Innovation Hub: Driving Internal Innovation
Stern, Ariel D.; Huckman, Robert S.Case HBS-619026-EService and Operations ManagementStarting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Perú 8mil
Pancorvo, Jorge.; Quiroga, GuillermoCase PAD-P-C-401Service and Operations ManagementUn grupo de amigos, aficionados al montañismo, deciden embarcarse en un desafío pionero: ser la primera expedición peruana en escalar una montaña nevada, de más de 8000 metros, en el Himalaya. Sin embargo, para acometer tan ambicioso reto se enfrentan a una diversidad de aspectos e interrogantes, muchos de ellos previsibles pero otros que van surgiendo durante el desarrollo del proyecto. Durante casi año y medio, desde la concepción de la idea h...Starting at €8.20
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Adaptive Platform Trials: The Clinical Trial of the Future
Stern, Ariel D.; Mehta, SarahCase HBS-618025-EService and Operations ManagementIn July 2017, Dr. Brian M. Alexander, president and CEO of the AGILE Research Foundation, was preparing to launch a new type of clinical trial-an adaptive platform trial-to study potential therapies for glioblastoma (GBM), an aggressive form of brain cancer. Alexander believed that the standard way in which new cancer drugs were tested-the traditional randomized controlled trial (RCT)-was limited in many ways. While statistically rigorous and s...Starting at €8.20
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Twine Health, Teaching Note
Huckman, Robert S.; Stern, Ariel D.Teaching Note HBS-618055-EService and Operations ManagementTeaching note for case 615068.Starting at €0.00
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Ariadne Labs: Building Impactful Partnerships, Teaching Note
Stern, Ariel D.; Mehta, SarahTeaching Note HBS-620002-EService and Operations ManagementThis teaching note accompanies case no. 619-017, "Ariadne Labs: Building Impactful Partnerships."Starting at €0.00
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Perú 8thousand
Pancorvo, Jorge; Quiroga, GuillermoCase PAD-P-C-401-E-EService and Operations ManagementA group of friends, keen on mountain climbing, decide to take on a pioneer challenge: to be the first peruvian expedition to climb a snow-covered mountain, more than 8,000 meters high, in the Himalayas. However, to carry out such an ambitious challenge they must confront various aspects and ask themselves several questions; many of them are foreseeable while others emerge during the project's development. For nearly a year and a half, from t...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133Service and Operations ManagementEn el año 2012, el banco BBVA, uno de los principales a nivel mundial, se plantea cómo mejorar la operativa de sus oficinas bancarias de forma que prospere el servicio al cliente, a la vez que se reducen los costes. Todo ello teniendo en cuenta que es un canal al que se desea darle un enfoque más comercial en la actualidad.Starting at €8.20