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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Swarovski Crystal: el desafío de las bolsas de plásico: Diseño para la cadena de suministro
Sachon, Marc; Yankovic, NataliaCase P-1135Service and Operations ManagementSwarovski Crystal, la mayor unidad comercial estratégica del Grupo Swarovski, tiene que valorar la viabilidad de un cambio en el packaging de sus productos en las etapas de la cadena de suministro previas a la venta: utilizar bolsas de plástico en vez de las habituales cajas de regalo azul oscuro. Para ello, la dirección debe tener en cuenta no sólo los beneficios (relacionados, principalmente, con el ámbito operativo), sino también los desafíos ...Starting at €8.20
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MAASH - Una nueva técnica para el reemplazo de cadera
Yankovic, NataliaCase P-1141Innovation and Change, Service and Operations Management, StrategyEra un viernes por la mañana de la primavera del año 2007 y Felipe Delgado, miembro del equipo médico del Departamento de Cirugía Ortopédica y Traumatología del Hospital de Sant Celoni, se encontraba revisando, como cada semana, las historias médicas de los pacientes recientemente operados. Los resultados eran buenos -"como de costumbre"- pero sentía una creciente preocupación, puesto que percibía que los pacientes no se encontraban tan satisfech...Starting at €8.20
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The Hidden Risk in Cutting Retail Payroll
Ton, ZeynepArticle HBS-F0803E-EService and Operations ManagementWhen retailers' sales slip, the biggest opportunity to boost profits comes from improving execution. To do that, research shows, managers may actually need to increase staff.Starting at €8.20
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Zara: Managing Stores for Fast Fashion
Ton, Zeynep; Corsi, Elena; Dessain, VincentCase HBS-610042-EService and Operations ManagementPablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor productivity hurt other ...Starting at €8.20
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IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
Ton, ZeynepCase HBS-610051-EService and Operations ManagementThis case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at one Dillard's department store and presents nine weeks of traffic data a...Starting at €8.20
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RFID at the METRO Group, Teaching Note
Ton, ZeynepTeaching Note HBS-607157-EService and Operations ManagementTeaching note to (606-053). An abstract is not available for this product.Starting at €0.00
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The Home Depot, Inc., Teaching Note
Ton, ZeynepTeaching Note HBS-609101-EService and Operations ManagementTeaching Note for [608093].Starting at €0.00
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RFID at the METRO Group (Spanish version)
Ton, Zeynep; Dessain, Vincent; Stachowiak-Joulain, MonikaCase HBS-610S05Service and Operations ManagementIntroduces radio frequency identification (RFID) as the next generation of automatic identification technologies that is expected to improve the performance of retail supply chains through reduced shrink, increased product availability, and improved labor productivity. Showcases the implementation of the technology by the METRO Group, the world's third-largest retailer. Places students in the position of Dr. Gerd Wolfram, managing director of MET...Starting at €8.20
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The Container Store
Sandino, Tatiana; Ton, Zeynep; Sesia, AldoCase HBS-116020-EService and Operations ManagementThe Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first and its co-founder and CEO Kip Tindell practices Conscious Capitalism. Since it beginnings in 1978, TCS grew to a chain of around 70 stores located in over 20 states by 2013. Tindell believed TCS's employee-first culture and the seven Foundation Principles, which guided the company, were what d...Starting at €8.20