Search results
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Recupera, S.A.
Pancorvo, JorgeCase PAD-P-C-343Service and Operations ManagementDardo López-Dolz, propietario del negocio y persona emprendedora, afronta varias decisiones para conseguir que su empresa siga creciendo. Sin embargo, la naturaleza del servicio parte de una anomalía de las transacciones de compraventa: un deudor que no cumple sus obligaciones según lo convenido. La demanda tiene un comportamiento irregular, con expedientes de cobranza que varían según cada caso, y con exigencias operativas distintas por cad...Starting at €8.20
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Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Amanco Brasil (A): Branding Strategy
Rocha e Oliveira, Paulo; Sauerbronn Jacinto, Rodrigo; Cerquinho, FábioCase M-1282-EMarketingAmanco was Latin America's leading manufacturer and marketer of pipes and fittings solutions for water management systems, with worldwide net sales of US$ 688 million. The company had been in Brazil for 10 years but was losing money. CEO Roberto Salas and Marketing Director Marise Barroso were preparing a proposal for the Brazilian operations at the request of Grupo Nueva, the Swiss holding company that owned Amanco. One of the key decisions to b...Starting at €8.20
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Magazine Luiza: Expanding Horizons: The role of ecommerce in the post-IPO growth strategy
Rocha e Oliveira, Paulo; Bullara, Cesar; Sauerbronn Jacinto, RodrigoCase M-1275-ELeadership and People Management, Marketing, Service and Operations ManagementIn May 2011, Brazilian retailer Magazine Luiza successfully raised R$926 million (¿400 million) from its initial public offering (IPO) on the São Paulo stock exchange. The firm was immediately confronted with the challenge of accelerating growth beyond its already remarkable growth rate. The case is centered on the role e-commerce should play in the company's future. On the one hand, the market potential seems to be very interesting and the compa...Starting at €8.20
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Ficosa International. Expansión internacional
Caldart, Adrian; Canals, JordiCase DG-1415StrategyEl caso se centra en la decisión de adquisición, por parte de la empresa de componentes de automoción Ficosa International, del negocio de espejos retrovisores de su competidor Magneti Marelli. El caso muestra además cuál fue la evolución en la estrategia corporativa de la empresa, que partiendo de un posicionamiento limitado a la Península Ibérica, expandió sus negocios hacia los principales países productores de automóviles de la UE y, más tard...Starting at €8.20
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Ficosa International. Expansión Internacional - Nota del Instructor
Caldart, Adrian; Canals, JordiTeaching Note DGT-30StrategyNota del instructor preparada como una ayuda para el profesor en el uso en clase del caso DG-1415 Ficosa International. Expansión Internacional.Starting at €0.00
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Argentina in Crisis (B)
Caldart, Adrian; Gual, JordiCase ASE-410-EEconomicsThe case analyzes the evolution of the Argentine economy after the political and economic crisis which leads to the abandonment of convertibility at the beginning of 2002. The case studies the economic policies implemented during 2002 and up to the election of the new president, Néstor Kirchner in May 2003.Starting at €5.74
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An Introduction to Real Options. Incorporating Flexibility to Quantitative Strategic Analysis
Caldart, Adrian; Ricart, Joan EnricTechnical Note DGN-616-EStrategyAt the time of making strategic investments, managers are increasingly dissatisfied with the lack of realism of the existing quantitative methods of capital budget valuation. Standard valuation techniques, based on the calculation of discounted cash flows, have been massively questioned due to their inability to capture management's flexibility to adapt and revise later decisions in response to unexpected market developments. This note addresses ...Starting at €8.20