Search results
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Recupera, S.A.
Pancorvo, JorgeCase PAD-P-C-343Service and Operations ManagementDardo López-Dolz, propietario del negocio y persona emprendedora, afronta varias decisiones para conseguir que su empresa siga creciendo. Sin embargo, la naturaleza del servicio parte de una anomalía de las transacciones de compraventa: un deudor que no cumple sus obligaciones según lo convenido. La demanda tiene un comportamiento irregular, con expedientes de cobranza que varían según cada caso, y con exigencias operativas distintas por cad...Starting at €8.20
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Sobre el método del caso
Rodríguez Porras, José MaríaTechnical Note FHN-124Leadership and People ManagementStarting at €8.20
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Relaciones interpersonales difíciles. Siete relatos breves
Rodríguez Porras, José MaríaCase FH-709Leadership and People ManagementSiete relatos breves en los que alumnos del curso de Relaciones Interpersonales del 2º año del Master aplican los conceptos del curso a sus relaciones personales.Starting at €8.20
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El programa de mejora continua del Grupo General Cable Sistemas
Rodríguez Porras, José MaríaCase FH-723Leadership and People ManagementEl caso describe el proceso de implantación de un programa de mejora continua a lo largo de siete años, desde 1995 hasta 2002, y una evaluación de sus frutos a través de entrevistas con directivos, mandos y operarios.Starting at €8.20
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El conflicto entre las personas
Rodríguez Porras, José MaríaTechnical Note FHN-248Leadership and People ManagementAnaliza las causas de los conflictos entre las personas y describe varias vías de solución.Starting at €8.20
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James & Robert
Rodríguez Porras, José MaríaCase FH-535-ELeadership and People ManagementThe case describes the friendship between two students of the MBA, during the program. The case contains the background of their frendship, the concept they have about frendship, the image they have of each other, and several incidents that brought about frictions between them. The case is based on the written reports that the students prepared as a requirement to pass the course.Starting at €8.20
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Work Groups at the Barcelona Division (BCD) of Hewlett Packard
Rodríguez Porras, José MaríaCase FH-581-ELeadership and People ManagementStarting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Note on Managing the Growing Venture (Spanish version)
Hamermesh, Richard G.; Heskett, James L.; Roberts, Michael J.Case HBS-808S03EntrepreneurshipFocuses on the strategic and organizational challenges that confront growing enterprises and the entrepreneurs who lead them. Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's leadership, strategy, and execution need to evolve to deal with rapid growth. A rewritten version of an earlier note.Starting at €8.20
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In a Different World (Spanish version)
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-911S02This is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Starting at €8.20