Search results
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Recupera, S.A.
Pancorvo, JorgeCase PAD-P-C-343Service and Operations ManagementDardo López-Dolz, propietario del negocio y persona emprendedora, afronta varias decisiones para conseguir que su empresa siga creciendo. Sin embargo, la naturaleza del servicio parte de una anomalía de las transacciones de compraventa: un deudor que no cumple sus obligaciones según lo convenido. La demanda tiene un comportamiento irregular, con expedientes de cobranza que varían según cada caso, y con exigencias operativas distintas por cad...Starting at €8.20
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OYO Hotels USA: Coming to America
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1641-EService and Operations ManagementThis case studies the growth of OYO Hotels (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems, tech-driven solutions, and profit drivers. The material unfolds OYO's growth and its solution for making economy hotels discoverable and bookable online. The case raises a series of questions around OYO's business model, its ability to ...Starting at €8.20
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Learning Team Muda Audit
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1688-EService and Operations ManagementThis case describes the meetings and development of a fictitious learning team at the Darden School of Business at the University of Virginia. The purpose is to give students the opportunity to perform a waste audit on the learning processes of this team. The case gives students the opportunity to identify muda, non-value added activities, in a non-manufacturing environment. The case can be used in an operations course with the focus on process i...Starting at €8.20
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1699-EService and Operations ManagementOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Starting at €8.20
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Schindler Elevator Corporation - Teaching Note
Weiss, Elliott N.; Goldberg, RebeccaTeaching Note DARDEN-OM-1593TN-EService and Operations ManagementTeaching note for product OM-1593Starting at €0.00
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Staffing at the Global Guidance Group
Weiss, Elliott N.Case DARDEN-OM-1729-EService and Operations ManagementMakayla Nnadi, vice president of operations at the Global Guidance Group, must determine a staffing plan for the upcoming year. She must balance the costs of overstaffing with those of understaffing in the face of uncertain demand for future services. Students are tasked with conceptualizing a model to help answer how many staff members would be necessary to deliver the work sold in 2022. They must determine the information needs to construct a ...Starting at €8.20
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Enterprise Systems at ICL
Allen, Brandt R.Case DARDEN-C-2251-EAccounting and ControlSenior management of a large company learns that its largest and most important information systems project will be eight months late. The developers used the latest technology (web-based, distributed, client-server, networked) and architecture (SOA). Some new parts were up and running but many old, legacy pieces were carrying a heavy part of the daily demands and risks of outages were increasing. There were staffing problems and challenges with ...Starting at €8.20
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Berkshire Hathaway Inc.-Intercorporate Investments (A) and (B) - Teaching Note
Allen, Brandt R.; Lynch, Luann J.Teaching Note DARDEN-C-2240TN-EAccounting and ControlTeaching note for product C-2240Starting at €0.00
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Credit and Collections Corporation - Teaching Note
Allen, Brandt R.; Sack, Robert J.Teaching Note DARDEN-C-2253TN-EAccounting and ControlTeaching note for product C-2253Starting at €0.00
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The Real Green IT Machine (A) - Teaching Note
Allen, Brandt R.Teaching Note DARDEN-C-2295TN-EAccounting and ControlTeaching note for product C-2295Starting at €0.00