Search results
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Recupera, S.A.
Pancorvo, JorgeCase PAD-P-C-343Service and Operations ManagementDardo López-Dolz, propietario del negocio y persona emprendedora, afronta varias decisiones para conseguir que su empresa siga creciendo. Sin embargo, la naturaleza del servicio parte de una anomalía de las transacciones de compraventa: un deudor que no cumple sus obligaciones según lo convenido. La demanda tiene un comportamiento irregular, con expedientes de cobranza que varían según cada caso, y con exigencias operativas distintas por cad...Starting at €8.20
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Islamic Banking Lessons for the Financial Sector
Etzold, Veit M.; Ribera, Alberto; Wackerbeck, PhilippArticle ART-2012-EFinanceThe financial crisis that started with the demise of Lehman Brothers in 2008 and almost brought the world economy to its knees has prompted many international financial institutions to do some serious soul-searching. As they try to strengthen their capital and reduce their risk operations, whom should governments, regulators and financial bosses turn to for inspiration? A good place to start would be to study those banks that have performed best ...Starting at €8.20
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Hervé Rousseau: auge y caída de un joven consultor (A)
Proust E.; Ribera, AlbertoCase DPO-66Leadership and People ManagementEl contexto es el proyecto de integración tras la fusión de dos bancos europeos. GlobalOne (una gran consultoría multinacional) se puso al frente de la transformación de las TI, adaptando los procesos de producción y dirección y procediendo con un proyecto de cambio de dirección para una fuerza de venta unificada. El caso lo escribe un joven director que toma parte activa en el proyecto. Describe cómo las condiciones del mercado y los cambios glo...Starting at €8.20
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IMSA
Melé, Domènec; Vega E. J.Case TD-82Business Ethics and Corporate Social ResponsibilityDespués de cinco años de fuerte crecimiento, Ingeniería de Medida, S.A., dedicada a la comercialización de sofisticados equipos de medida electrónica, entra en el sector Defensa. Practica una política de generosas atenciones a los militares en viajes, alojamientos y dietas para asistir a los cursos de formación, que ofrece como servicio anexo al producto. Cuatro años después, precisamente cuando Defensa va a recortar sus presupuestos, un comandan...Starting at €8.20
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Receiving Feedback
Elghanayan, Ruben; Gallego, Sheila; Ribera, AlbertoTechnical Note DPON-140-ELeadership and People ManagementThe main objective of this technical note is to examine in depth the theoretical bases that enable a better understanding of the different reactions there are to feedback, as well as to improve the effectiveness and quality of communication in the work environment. The intention is to answer the following questions: What is the ideal state to get the most out of feedback? What makes us react defensively to feedback? What happens to a person who g...Starting at €8.20
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Giving Feedback
Elghanayan, Ruben; Gallego, Sheila; Ribera, AlbertoTechnical Note DPON-148-ELeadership and People ManagementThe main objective of this technical note is to examine in depth the theoretical bases that enable a better understanding of the different reactions there are to feedback, as well as to improve the effectiveness and quality of communication in the work environment. The intention is to answer the following questions: What factors are involved in determining feedback? What is the most appropriate method to prevent the recipient reacting emotionally...Starting at €8.20
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Relaciones entre colegas (C)
Ribera, AlbertoCase DPO-88Leadership and People ManagementConclusión de los casos Relaciones entre colegas (A) y (B).Starting at €5.74
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Codes of Business Conduct: Conditions for Success, Preparation and Implementation
Melé, Domènec; González, CésarTechnical Note BEN-126-EBusiness Ethics and Corporate Social ResponsibilityA business code of conduct, sometimes called an ethical business code, is a corporate document which sets out values, standards and rules of how to respond to dilemmas or other situations related to the business where it is considered essential that employees follow guidelines set out by the management. This document examines the case for and against business codes of conduct and offers some recommendations on how they can be drawn up and impleme...Starting at €8.20
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Field Italia, S.p.A (B)
Chinchilla, Nuria; Ribera, AlbertoCase DPO-435-ELeadership and People ManagementAbstract A: A new regional manager in the telecommunications sector has to take a decision about a former technician who became a salesman who, according to the previous manager, should be fired. Abstract B: This case explains what the regional manager did to integrate him into the sales team. Caso basado en caso "Field Iberia" de los mismos autores FH-541.Starting at €5.74
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Relationships Between Colleagues (A)
Ribera, AlbertoCase DPO-86-ELeadership and People ManagementA young marketing manager receives a memo from the CEO enclosing the corrections made by a young colleague from another business unit within the same company on a project he had prepared.Starting at €8.20