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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Evaluation Questions for Assessing Postmerger Integration Consultants
Bourgeois, L. J. IIITechnical Note DARDEN-BP-0527-ECorporate GovernanceHow does one assess which consulting firm to hire when planning for the postacquisition activities? This technical note lists the questions to ask presenters from consulting firms who are competing for the assignment.Starting at €8.20
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News Corporation and Dow Jones & Company, Inc.
Bourgeois, L. J. III; Hammaker, Paul M.; Kapur, Divyaksh; Mussio, MichaelCase DARDEN-BP-0534-ECorporate GovernanceBillionaire Rupert Murdoch, CEO of News Corporation, has purchased the Dow Jones & Company, which includes the Wall Street Journal, from the Bancroft family after many family discussions about the sale. At issue is whether Murchoch, known for his involved and hands-on management style, will impose his will on the editorial personnel and policies of the WSJ and risk destroying the very intellectual capital he has just acquired.Starting at €8.20
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Integration of Wachovia and Golden West (B)
Bourgeois, L. J. III; Hammaker, Paul M.; Jackson, Matt; Maher, Dave; Schwarzschild, AdamCase DARDEN-BP-0535-ECorporate GovernanceThe integration team had planned and implemented the changes. The two goals to maintain momentum and keep the core value of Golden West operations in place were accomplished. From the time the deal was announced, Wachovia and Golden West had been cross-selling each other’s products. Much time was invested early on in getting all parties up to speed. But everything fell apart only months after the integration when in July of 2007 Wachovia took a h...Starting at €5.74
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Building the New Bosco-Zeta Pharma (B)
Bourgeois, L. J. III; Hammaker, Paul M.; Powers, John; Mathur, Sudeep; Bose, NandiniCase DARDEN-BP-0536-ECorporate GovernanceThe Bosco chairman realizes that Bosco and Zeta have different work cultures and to make the integration a success, it was imperative to create a new unique identity for the new company Bosco-Zeta Pharma. He decides that the goal is to retain the best elements of the existing social capital from the two separate organizations while improving the new company’s responsiveness to customers, competitors, and the market environment. He requests that a...Starting at €5.74
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Titan Products, Inc.: Acquisition of Franz Schuler GMBH (A)
Bourgeois, L. J. III; Watson, DanCase DARDEN-BP-0546-ECorporate GovernanceThis case allows two integration teams of different companies to construct a joint postacquisition integration plan. Some of the issues addressed in this role-play case include: (1) organization of Schuler, (2) staffing of management positions, (3) joint-distribution channels, (4) resolution of culture conflicts, (5) focus of strategic and operational decisions, and (6) performance metrics for assessing the success of the acquisition.Starting at €8.20
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Banc One's Halcyon Days of Merger Integration
Bourgeois, L. J. IIICase DARDEN-BP-0553-ECorporate GovernanceThe year 1992 had been most successful for Banc One placing it first among the 25 largest banks in the United States. It had achieved this stellar record through a strategy of nuts-and-bolts banking that included focusing on serving retail and middle-market customers through community banks, investing in technologies that created competitive advantages, and treating bank acquisitions as an ongoing line of business. The newly appointed chairman of...Starting at €8.20
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Note on the Impact of Industry and Firm Factors on Firm Profitability: An Analysis of the Fortune 1000 from 1996-2004
Bourgeois, L. J. III; Ganz, Adam; Gonce, Andrew; Nedell, KeithTechnical Note DARDEN-S-0152-EStrategyBuilding on previous research, this note examines the results of a study of firms on the Fortune 1000 list from 1996 to 2004. The note brings those studies up to date by introducing more recent industry return data and extends the analysis to include a discussion of how profitability within and across industries may and does vary over time, as well as the implications of such a phenomenon. The note also details the impact of competition-specifica...Starting at €8.20
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Strategy Planning Sequence
Bourgeois, L. J. IIITechnical Note DARDEN-S-0232-EStrategyThis document provides a step-by-step guide to the sequence of tasks involved in the strategy development process including the eight activities necessary for strategic planning.Starting at €8.20