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Chapter Twelve: Communication

Austin, Robert D. ; Nolan, Richard L. ; O'Donnell, Shannon

Reference: HBS-1011BC-E
Number of pages: 21
Publication Date: Aug 2, 2016
Source: HBSP (USA)
Type of Document: Book Chapter

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Description

"The Adventures of an IT Leader" invites readers to "walk in the shoes" of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. After IVK is shaken by a security crisis, Barton is forced to address his fall from grace as CIO and determine a course of action not only for addressing the crisis and improving security, but for rebuilding confidence in him and in IT as well. A key aspect of this turnaround will be communication with the CEO and senior leadership team. This chapter is excerpted from "The Adventures of an IT Leader."

Keywords

CIO Communication strategy Crisis management Information technology IT management Leading teams