Description
"The Adventures of an IT Leader" invites readers to "walk in the shoes" of a new CIO, Jim Barton, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. This chapter finds Jim contemplating how to measure and demonstrate the value IT creates for individual business units, and ultimately, the organization as a whole. Given IT's unique position within the company as a service provider, rather than a profit center, this is no easy task. This chapter is excerpted from "The Adventures of an IT Leader." Teaching Note for [BC3019].