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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Fiore di Zucca
Serrano, Alejandro; Calvo, EduardCase P-1183-EService and Operations ManagementFiore di Zucca was one of Italy's leading producers of bags of ready-to-eat precooked vegetables. Francesco Ferrati, the chief operating officer, reviewed the results of a new policy of producing goods without waiting to receive orders from customers. He was satisfied with the improvement in customer response time. However, the inventory had expanded so much that one of the warehouses of finished products had almost come to a standstill twice due...Starting at €8.20
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Establecimientos Viena, S.A.
García Prat, Antoni; Faus, JosepCase F-725FinanceEste caso analiza una empresa mediana representativa del sector Pyme español y catalán que adopta una postura adversa ante el endeudamiento. Se cuestionan la autofinanciación frente a la financiación con deuda. Por otra parte, están experimentando un crecimiento sostenido sobre la base de adquisición de los inmuebles que utilizan como restaurantes frente al alquiler de los mismos.Starting at €8.20
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Hospital Universitario
García Prat, AntoniCase FH-224-ELeadership and People ManagementStarting at €8.20
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Establecimientos Viena, S.A.
García Prat, Antoni; Faus, JosepCase F-725-EFinanceThe case analyses a medium-sized company that is representative of Spanish and Catalan SMEs in general. The company is reluctant to increase its level of debt, but its management is starting to question the appropriateness of self-financing versus debt financing. At the same time, the company is maintaining steady growth on the basis of owning the real estate properties that house its restaurants as opposed to renting them.Starting at €8.20
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Hipotebansa III
García Prat, Antoni; Ortega I.; Suárez, José LuisCase F-676FinanceEn marzo de 1994, Santander de Titulización contaba con una cartera auditada de préstamos hipotecarios de 50.000 millones de pesetas. El objetivo era lanzar Hipotebansa III, el tercer fondo de titulización de Hipotebansa. Sin embargo, la adquisición de Banesto por el Banco Santander provocó que las agencias de rating pusieran en vigilancia las calificaciones de Aa2 y AA del Banco Santander. Esto resultó un inconveniente serio en el diseño de la e...Starting at €8.20
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Agustín Rivero
Rivero A.; García Prat, AntoniCase P-1031-EService and Operations ManagementThe case describes an attempt to evaluate and adapt the DRG (Diagnosis Related Group) system of patient classification to Spain, so that it could be used as a budgetary and financial tool in the national health system. The health ministry, through its interterritorial committee, conducted a study to determine whether DRGs, once adapted to the Spanish health care system, could be used not only as a benchmark for the state but also as the basis for...Starting at €8.20
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Fernández-Vega Eye Institute (Portuguese version, Portugal)
Serrano, Alejandro; Moscoso, PhilipCase P-1137-PPInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20