HBSP (USA)
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&Samhoud Service Management (Spanish Version)
DeLong, Thomas J.; Nanda, Ashish; Mullick, MonicaCase HBS-804S12Service and Operations ManagementY Samhoud, una pequeña empresa de consultoría de gestión de servicios en los Países Bajos, se enfrenta con el dilema de despedir a su mayor cliente, mientras que la introducción de la teoría de la cadena de beneficios servicio de Heskett.Starting at €8.20
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Ingvar Kamprad and IKEA (Spanish version)
Bartlett, Christopher A.; Nanda, AshishCase HBS-303S05EntrepreneurshipTraces the development of a Swedish furniture retailer under the leadership of an innovative and unconventional entrepreneur whose approaches redefine the nature and structure of the industry. Traces IKEA's growth from a tiny mail order business to the world's largest furniture dealership. Describes the innovative strategic and organizational changes Kamprad made to achieve success. In particular, focuses on his unique vision and values and the w...Starting at €8.20
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Egon Zehnder: Beyond Search
Nanda, Ashish; Cross, MargaretCase HBS-721430-EStrategyhow should the global executive search firm approach its burgeoning advisory service offering? Since 2003, the firm's advisory practice had grown as a conglomeration of grassroots experiments driven by the enthusiasm of some partners and the needs of some markets. Yet, in 2019, partners' attitudes toward the practice varied greatly, with some viewing advisory as a natural extension of search that would position Egon Zehnder for future growth, an...Starting at €8.20
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HGRM: Bringing Back High Touch Hospitality, Teaching Note
Applegate, Lynda M.; Piccoli, GabrieleTeaching Note HBS-813192-EEntrepreneurshipTeaching Note for 813019.Starting at €0.00
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HGRM: Bringing Back High Touch Hospitality
Applegate, Lynda M.; Piccoli, GabrieleCase HBS-813019-EEntrepreneurshipThe case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four star urban hotels located in Lugano, Switzerland and the other in Milan, Italy. Having developed an extensive customer service and operations information system, called Happy Guests Relationship Management, Fontana is entertaining the possibility of commercializing his innovation. Doing so may provide a welcome new source of income during the g...Starting at €8.20
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EY China (A): Strengthening Presence in a Critical Market
Nanda, Ashish; Narayandas, Das; Rohrer, LisaCase HBS-718464-EStrategySoon after being named regional managing partner for Ernst & Yong (EY) China in September 2009, Albert Ng reflects on the enormity of challenges facing the practice. Despite the commitment of EY Global to the China practice, post global financial crisis, EY China's growth agenda has been reversed. The smallest of the Big Four global accounting firms in China, EY China's reputation has weakened in the market, morale of its professionals has plumme...Starting at €8.20
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Fangda Partners: A Step Ahead
Nanda, Ashish; Rohrer, LisaCase HBS-719406-EService and Operations ManagementFangda Partners must determine how best to be a major, high-end law firm in the Chinese market. Elite Chinese law firm Fangda Partners has steered Alibaba and other Chinese and international clients through the complex legal, corporate, and regulatory challenges associated with executing international transactions. "Fangda has traveled a long distance in a short while," reflects senior partner Jonathan Zhou, "but we have a long distance to trave...Starting at €8.20
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Tiantong & Partners: Transforming Litigation Practice in China
Nanda, Ashish; Rohrer, LisaCase HBS-719457-EStrategyChinese law firm Tiantong & Partners focused exclusively on high-stakes litigation, particularly in Supreme Court appeals, and enjoyed a 90 percent win rate. Hoping to revolutionize the Chinese legal profession, Tiantong & Partners also developed several Internet-based tools. What activity should the firm focus on first? Jiang Yong founded Tiantong & Partners in 2002, seeking to radically improve the level of litigation-related services in China...Starting at €8.20
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Managing the Client Portfolio
Nohria, Nitin; Nanda, AshishCase HBS-410139-EThe German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative revenues, profitability, and strategic significance. It also highlights the tensions between local subsidiaries and corporate headquarters with respect to managing client portfolios.Starting at €8.20
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HGRM (B): Launching Hoxell, a New IT Venture
Applegate, Lynda M.; Piccoli, Gabriele; Peinado, Arnold B.Case HBS-815057-EEntrepreneurshipStarting at €5.74