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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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El loft (B): Arrendador
Stein, Guido; Mehta, Kandarp; Zapatero, Miguel ÁngelCase E-161EntrepreneurshipEres el encargado de arrendar el loft de tu hija. La mañana de la negociación te levantaste pensando en cómo ibas a plantear la reunión que tendrías esa tarde con un posible arrendatario, un directivo extranjero que ya visitó el loft hace unas semanas en un viaje a la ciudad en la que vivirá durante una temporada. Se lo enseñó el portero de la finca, pues tú tuviste que acompañar a tu mujer a urgencias. El portero piensa que el directivo mostró u...Starting at €5.74
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El loft (A): Arrendatario
Stein, Guido; Mehta, Kandarp; Zapatero, Miguel ÁngelCase E-160EntrepreneurshipTu empresa, una compañía multinacional de consumo, te ha destinado a la nueva ciudad en la que actualmente se encuentra una filial. Durante los diez años que llevas en la empresa a la que te incorporaste directamente desde que acabaste tus estudios universitarios, siempre habías trabajado en la central. Recientemente, el director nacional de Marketing de una filial en el extranjero se ha jubilado, y el Consejo de Administración ha decidido promoc...Starting at €8.20
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The Loft (B): Lessor
Stein, Guido; Mehta, Kandarp; Zapatero, Miguel ÁngelCase E-161-EEntrepreneurshipYou have taken on the job of renting you daughter's loft apartment. On the morning of the negotiation you got up thinking about what you were going to say that afternoon to a prospective tenant, a foreign manager, who already visited the loft a few weeks ago during a trip to the city, where he is going to be living for a while. On that occasion it was the caretaker of the building who showed the flat, as you had to accompany your wife to the emer...Starting at €5.74
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The Loft (A): Lessee
Stein, Guido; Mehta, Kandarp; Zapatero, Miguel ÁngelCase E-160-EEntrepreneurshipYour company, a consumer multinational, has transferred you to a subsidiary in another country. Until now, in the ten years you have been with the company, which you joined straight out of university, you had always worked in headquarters. Recently, the national marketing director of a foreign subsidiary retired and the Board of Directors decided to promote you. As you have no family responsibilities, this is a great opportunity and you intend to...Starting at €8.20