IESE (España)
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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Fernández-Vega Eye Institute (Portuguese version, Portugal)
Serrano, Alejandro; Moscoso, PhilipCase P-1137-PPInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Los social media en el Hospital del Baix Llobregat
Farré, Marçal; Valor Sabatier, JosepCase SI-186Information Technologies, Innovation and ChangeFerrán Sánchez, gerente del hospital del Baix Llobregat (HBLL), debe tomar una decisión acerca de la propuesta de un colega sobre el uso de nuevas herramientas que permitan la interacción entre pacientes y profesionales a través de comunidades online. Como gerente de la institución, él es quien tiene el poder de impulsar una iniciativa de este tipo.Starting at €8.20
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Instituto Oftalmológico Fernández-Vega
Serrano, Alejandro; Moscoso, PhilipCase P-1137Innovation and Change, Service and Operations ManagementEl Instituto Oftalmológico Fernandez-Vega en Oviedo, Asturias, es posiblemente la clínica más famosa de Espaqa en su especialidad. No solo destaca por su altísima calidad médica, sino que, además, ha ido optimizando su prestación de servicios con criterios empresariales de cara a mejorar la experiencia del cliente. Frente a una creciente demanda por sus servicios médicos, la dirección del instituto debe decidir entre una serie de opciones concret...Starting at €8.20
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Más allá del 20/20: el modelo del Instituto Oftalmológico Fernández-Vega
Serrano, Alejandro; Moscoso, PhilipCase OIT-26Innovation and Change, Service and Operations ManagementEl Instituto Oftalmológico Fernandez-Vega situado en Oviedo (Asturias) es, posiblemente, la clínica más conocida de España en su especialidad. No solo destaca por su altísima calidad médica, sino que, además, ha ido optimizado la prestación de sus servicios para mejorar la experiencia del cliente. Ante una creciente demanda de sus servicios médicos, la dirección del Instituto debe decidir entre varias opciones para aumentar la capacidad de la clí...Starting at €8.20
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Social Media in Baix Llobregat Hospital
Farré, Marçal; Valor Sabatier, JosepCase SI-186-EInformation Technologies, Innovation and ChangeMr. Sánchez, manager of Baix Llobregat Hospital (HBLL), must make a decision regarding a colleague's proposal. It considers the use of new tools to enable interaction between patients and practitioners through online communities. Mr. Sánchez, as manager of the institution, is the person who has the authority to push through an initiative such as this.Starting at €8.20
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Beyond 20/20: The model of the Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase OIT-26-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20