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Six Sigma at Cintas Corporation
P. Fraser Johnson; Adam BortolussiCase IVEY-9B10D009-EService and Operations ManagementThe green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approx...Starting at €8.20
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Medicom: Building A Resilient Supply Chain
P. Fraser Johnson; Ramasastry ChandrasekharCase IVEY-9B21D011-EService and Operations Management, StrategyGuillaume Laverdure, chief operating officer at Medicom Group (Medicom), was evaluating a potential investment in a new facility that would manufacture melt-blown polypropylene (melt-blown PP), a key raw material for surgical and respirator masks. It wasStarting at €8.20
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CoolIT Systems: Developing an Operations Strategy
P. Fraser Johnson; Ramasastry ChandrasekharCase IVEY-9B20D019-EService and Operations ManagementIn February 2020, the executive vice-president of Manufacturing and Supply Chain at CoolIT Systems (CoolIT), met with the company's chief executive officer (CEO) in their Calgary office. The company had recently developed a new range of products that provStarting at €8.20
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Project Destiny
P. Fraser Johnson; Ken MarkCase IVEY-9B19D005-EEntrepreneurship, Service and Operations ManagementThe president and chief executive officer of Romet Limited, was preparing for a project team meeting that would start at 1:00 p.m. that afternoon. It was Friday April 27, 2018, and he had just finalized the architectural design and layout for the company’s new plant. The lease for the current plant would expire at the end of that year, and he was reviewing the activities required to complete the facility relocation project. The plant relocation w...Starting at €8.20
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Sorel Life Insurance Company: Improving Underwriting Performance
P. Fraser Johnson; Shu ChaCase IVEY-9B19D008-EService and Operations ManagementOn Monday, July 23, 2018, the operations manager at Sorel Life Insurance Company in Montreal, Quebec was preparing for a meeting scheduled for Friday. The meeting was called by her boss, the vice-president of operations, to discuss Sorel’s second quarterStarting at €8.20
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Merck Sharp & Dohme Argentina, Inc. (A)
Paine, Lynn Sharp; Hogan, Harold F., Jr.Case HBS-398033-EKnowledge and CommunicationDescribes the efforts of the new managing director of Merck's subsidiary for Argentina, Uruguay, and Paraguay to transform the organization and its culture. Focuses on a critical decision: whether to offer the son of a high-ranking official in the governmStarting at €8.20
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Shepard Quraeshi Associates (A) (Spanish Version)
Paine, Lynn Sharp; Hogan, Harold F., Jr.Case HBS-319S03Knowledge and CommunicationSamina Quraeshi, director de la sede en Boston Shepard Quraeshi Associates, debe decidir si tomar acciones legales en contra de sus empleados clave después de salir de su empresa para comenzar su propia, llevándose con ellos a los clientes clave y datos. Quraeshi ve la situación como un reflejo de la tensión cultural entre las formas occidentales de hacer negocios y Oriental. Este caso detalla viaje cultural de Quraeshi de su pasado musulmán en P...Starting at €8.20
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Gestión del Programa de Ética Corporativa de Martin Marietta (A)
Paine, Lynn SharpCase HBS-303S30Business Ethics and Corporate Social ResponsibilityLos altos directivos de Martin Marietta están considerando dos preguntas: ¿cómo evaluar programa de ética de siete años de edad, de la compañía; y la forma de lidiar con el miedo de los empleados de la retribución - real o imaginaria - para alertar a la oficina de ética corporativa a problemas potenciales. El caso describe el programa de ética de la compañía, el proceso de integración en la organización, y las reacciones y opiniones de los direct...Starting at €8.20
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Merck Sharp & Dohme Argentina, Inc. (B) (Spanish version)
Paine, Lynn Sharp; Hogan, Harold F., Jr.Case HBS-308S09StrategySupplements the (A) case.Starting at €5.74
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Forjando el Nuevo Salomon
Paine, Lynn Sharp; Santoro, Michael A.Case HBS-309S36Knowledge and CommunicationDescribe la recuperación de Salomon Brothers desde agosto de 1991 escándalo de la subasta del Tesoro. Detalla el impacto de la divulgación de la firma de irregularidades de licitación y describe cómo el nuevo equipo de gestión, dirigido por Warren Buffett y Deryck Maughan, condujo a la empresa a través de la consiguiente crisis. El impacto de la crisis se sigue hasta el final de 1992.Starting at €8.20