Ivey Business School (Canada)
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Career Coaching: General Manager Role
Jane M. Howell; Ken MarkCase IVEY-9B11C005-ELeadership and People ManagementThis role-play case follows the Performance Coaching case involving Darcy Gallagher. You are the new general manager of the Elmwood Group and four weeks ago you conducted a performance review with your direct report, Darcy Gallagher, who is a sales manager, and outlined three leadership gaps that Gallagher needed to address. The purpose of this new meeting is to discuss Gallagher’s career aspirations at Elmwood Group. In advance of your meeting, ...Starting at €8.20
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Merchant Bank: Dundee Community (RP-3): Role Play for Bob Kruger, Branch Manager (Spanish version)
Jane M. Howell; Steven CoxCase IVEY-9A95CS11Leadership and People ManagementEl gerente de sucursal se encuentra preparando la reunión de despidos por redundancia de puestos. La persona que está por ser despedida es la sugerente de sucursal con 24 años de servicio. El gerente también atenderá la reunión como apoyo moral y consejero, de ser necesario. (Este es el cuarto en una serie de cuatro casos que llevan nombres similares, casos 9A95CS08 al 9A95CS11).Starting at €8.20
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Merchant Bank: Palliser Community (RP-2): Role Play for Chris Langford, Community Manager (Spanish version)
Jane M. Howell; Steven CoxCase IVEY-9A95CS14Leadership and People ManagementEl gerente del banco debe despedir al gerente de sucursal. Posee una copia de la carta de despido y ya ha recibido un llamado telefónico del director de recursos humanos informándole que prosiga con el despido. (Este es el tercero de una serie de cuatro casos que llevan nombres similares, casos 9A95CS12 al 9A95CS15).Starting at €8.20
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Performance Coaching: Darcy Gallagher Role
Jane M. Howell; Ken MarkCase IVEY-9B11C007-ELeadership and People ManagementThis case supplements the Performance Coaching: General Manager Role case by providing briefing material for the individual who is assigned to play the Darcy Gallagher role. In preparation for the meeting between sales manager Darcy Gallagher and his general manager regarding his annual performance review, Darcy has done a self-assessment of his performance. In addition, this supplement describes Darcy’s beliefs about leadership, sensitivity to c...Starting at €8.20
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Career Coaching: Darcy Gallagher Role
Jane M. Howell; Ken MarkCase IVEY-9B11C008-ELeadership and People ManagementThis case supplements the Career Coaching: General Manager Role case by providing briefing material for the individual who is assigned to play the Darcy Gallagher role. In preparation for his meeting with his general manager about his future career path, Darcy has crafted his career development plan over the next five years.Starting at €8.20
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Banff Aspen Lodge: Evolving the Business Strategy
Laurie Busuttil; Susan Van WeeldenCase IVEY-9B18M126-EStrategyIn June 2013, the general manager of the Banff Aspen Lodge in Alberta, Canada, had to decide how to use the space previously vacated by a gift shop that had been housed in the lobby of the hotel. With high occupancy rates and no immediate pressure to add significantly to the hotel’s bottom line, the general manager had the luxury of testing new services that could help deliver on the hotel’s mission to provide every guest with an exceptional expe...Starting at €8.20
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Merchant Bank: Dundee Community (Spanish version)
Jane M. Howell; Steven CoxCase IVEY-9A95CS08Leadership and People ManagementEl gerente debe discutir con el gerente de sucursal el inminente proceso de despido en el que se incluye el despido de la sugerente de sucursal. (Este es el primero de una serie de cuatro casos que llevan nombres similares, casos 9A95CS08 al 9A95CS11).Starting at €8.20
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Banff Aspen Lodge: Staffing for Success
Laurie Busuttil; Susan Van WeeldenCase IVEY-9B19C015-ELeadership and People Management, StrategyIn July 2018, the general manager of the Banff Aspen Lodge in Alberta, Canada, needed to fill two vacancies at the Front Desk. He faced several challenges because of a tight labour market and the never-ending cycle of staff turnover in the hospitality sector, especially in a resort town. Although the general manager was confident that the hotel had many good human resource management practices, he wondered whether he could apply a more systematic...Starting at €8.20
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Eagles Nest Association of Waterdown: Decisions at the Crossroads
Laurie Busuttil; Susan Van Weelden; Erica CostinCase IVEY-9B20M162-EStrategyEagles Nest Association of Waterdown (Eagles Nest) was a not-for-profit organization (NFP) in Waterdown, Ontario which focused on assisting women and children fleeing abusive situations. They closed a transitional home because the lease was not renewed onStarting at €8.20
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Performance Coaching: General Manager Role
Jane M. Howell; Ken MarkCase IVEY-9B11C004-ELeadership and People ManagementIn this role-play case, you are the new general manager of the Elmwood Group and have scheduled a meeting with your direct report, Darcy Gallagher, who is a sales manager. Gallagher, who has been consistently rated as an exceptional performer over his career at Elmwood, excels in business development, problem solving, and customer focus, and delivers strong results. However, Gallagher has significant gaps in his leadership competencies and skills...Starting at €8.20