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Six Sigma at Cintas Corporation
P. Fraser Johnson; Adam BortolussiCase IVEY-9B10D009-EService and Operations ManagementThe green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approx...Starting at €8.20
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Sherritt Goes to Cuba (C): Cuba country data
Musacchio, Aldo; Schlefer, JonathanCase HBS-711003-EEconomicsStarting at €5.74
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Warehousing Strategy at Volkswagen Group Canada Inc. (VGCA)
P. Fraser Johnson; Adam BortolussiCase IVEY-9B12D002-EService and Operations ManagementThe director of warehousing and logistics at Volkswagen Group Canada (VGCA) had been tasked with analyzing the capacity of the Toronto parts distribution centre to support an aggressive growth plan that involved a series of new product launches and product facelifts. Expecting that expansion of the facility would be necessary, the director needed to determine the additional warehouse capacity required, when it would be needed by, and which expans...Starting at €8.20
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Sherritt Goes to Cuba (A): Political Risk in Uncharted Territory
Musacchio, Aldo; Schlefer, JonathanCase HBS-711001-EEconomicsIan Delaney, CEO of Sherritt, a primarily a mining company, visited Cuba in the early 1990s to negotiate a deal to export nickel for their Canadian refineries. The case describes the difficulties of doing business in Cuba and the challenges Delaney overcame to turn Sherritt into a large diversified holding company that operates in mining, oil, utilities, telecomm, hotels, and others. Delaney did this while managing a relationship with an authorit...Starting at €8.20
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Sherritt Goes to Cuba (B): Dealing with Political Risk Under Raul Castro
Musacchio, Aldo; Schlefer, JonathanCase HBS-711002-EEconomicsStarting at €5.74