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Telefónica de Argentina (D)
Ballve, A.; Corrales, J.M.; Frías; P.Case IAE-IAE-C117-00050-SPTelefónica de Argentina resultó adjudicataria del servicio telefónico de la mitad sur de Argentina, en la privatización de la estatal ENTEL. En 1993, se enfrenta al desafío de revertir innumerables inconvenientes: falta de calidad en el servicio y en la atención al cliente, falencias en recursos humanos, tecnología antigua, una demanda insatisfecha debido a la limitada capacidad de la red, y altos índices de morosidad. A efectos de indicar y com...Starting at €5.74
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La Inquietud de Andrea
Hidalgo Pérez, AntonioCase IIST-FHI-57Tras más de 20 años desempeñando puestos de responsabilidad en Los Grobo, la empresa familiar que ayudó a crear junto con su hermano y su padre, Andrea Grobocopatel reflexiona sobre los intereses y motivos que le llevan a iniciar una nueva aventura profesional, así como sobre cuál ha sido su trayectoria profesional y personal, y lo que en cada momento de dicha trayectoria ha tenido más importancia en sus enfoques.Starting at €8.20
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Recuerdo S.A.
García Huidobro, E., Karahanian, D.Case ESE-DC-C-ES-11-113MarketingLa reunión de directorio de la empresa Recuerdo S.A. celebrada en octubre de 2010 en la ciudad de Buenos Aires, fue una congregación de caras de largas. Los números distaban bastante de las proyecciones realizadas a principio de año, la rotación estaba por las nubes y las malas prácticas asomaban con frecuencia por los pasillos de la empresa.Starting at €8.20
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Cameco Corp.: remuneración de directores y ejecutivos
Marín Ximénez, José Nicolás; Martínez, HéctorCase INCAE-30098El caso estudia los sistemas de compensación tanto de los miembros de la Junta Directiva, como los de la Alta Dirección de una empresa que es líder en la producción de uranio. Más específicamente la visión de Cameco era llegar a ser una compañía de energía nuclear dominante que produjera combustible de uranio y generara electricidad limpia. Su misión era llevar los múltiples beneficios de la energía nuclear al mundo. Su meta era ser el proveedor,...Starting at €8.20
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Creating a Cluster around a Clown: The Montreal Circus Cluster (A)
Berrone, Pascual; Blázquez, María Luisa; Diego, Enrique deCase SM-1597-EInnovation and Change, StrategyThe case examines the situation of Cirque du Soleil in its early years. Despite initial success, Guy Laliberté, founder and CEO of Cirque du Soleil, is facing a number of challenges, including aspects such as increasing competition, access to the pool of talent, location and growth. All of these elements are in Laliberté's mind just before meeting with Jean Doré, the mayor of Montreal. Laliberté thinks that it will be a great opportunity to ask f...Starting at €8.20
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iQmetrix and Straker Translations: Evaluating First Contact
Ann C. Frost; Chris Street; Maurice ThibodeauCase IVEY-9B18A069-EEntrepreneurship, MarketingUsing raw, uncut footage, this video case asks students to evaluate the effectiveness of the first contact that took place in November 2016 between representatives from two technology companies—iQmetrix and Straker Translations. The two firms are contemplating a business partnership in which Straker will provide iQmetrix with translation services. First contact calls generally precede every business partnership and are normally completed only aft...Starting at €8.20
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Alfie: Working Out a Virtual Fitness Concierge Platform
Camille GrangeCase IVEY-9B19E008-EEntrepreneurship, Information TechnologiesAlfie.fit (Alfie) was a Montreal-based consumer software technology start-up that offered a virtual fitness concierge service for time-strapped people who wanted to keep fit, no matter their busy schedule. The Alfie platform helped personal trainers and trainees connect and interact with each other and supported the management of the transaction between them. However, Alfie faced several challenges, including the common chicken-or-egg problem of ...Starting at €8.20
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Six Sigma at Cintas Corporation
P. Fraser Johnson; Adam BortolussiCase IVEY-9B10D009-EService and Operations ManagementThe green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approx...Starting at €8.20
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Speak-On: Projecting Cash Budgets for a New Venture
Ian Dunn; Jordan SillsCase IVEY-9B19B014-EAccounting and Control, EntrepreneurshipIn August 2018, the founder of Speak-On, was finalizing plans for his company’s first year of operations. Speak-On was a learning tool used in classrooms to help students improve their communication and public speaking skills. Having worked on developingStarting at €8.20
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Cafe Xaragua: The Calgary Opportunity
Elizabeth M.A. Grasby; Karim MashnukCase IVEY-9B13B004-EAccounting and Control, Entrepreneurship, StrategyAfter one year of operations, a young entrepreneur and his two partners must evaluate a decision that will change the scope and direction of their business, an online retail store that sells fair-trade coffee beans imported from a developing country. An oStarting at €8.20