IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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La fusión de Banca Popolare (C): A toro pasado
Stein, Guido; Cuadrado, MartaCase DPO-314Business Ethics and Corporate Social Responsibility, Corporate Governance, Leadership and People ManagementLa integración técnica sobre el papel, gestionada por Massimo y supervisada por el Comité, había sido calificada de "impecable"; sin embargo, la recolocación real de la plantilla que no había salido del Banco sacó a la luz aspectos "menos bonitos". A mediados de octubre se crearon unos subcomités operativos de fusión en cada unidad, siguiendo el modelo organizativo de Banca del Norte, formados por miembros de ambas entidades cuya misión consistía...Starting at €5.74
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La fusión de Banca Popolare (A)
Stein, Guido; Cuadrado, Marta; Cano, EnriqueCase DPO-312Business Ethics and Corporate Social Responsibility, Corporate Governancesesión extraordinaria que se desarrollaría durante tres jornadas en el oeste del país. Aunque llevaban varios meses escuchando comentarios acerca de la posible fusión, de ser finalmente cierta, nadie pensaba que se produciría tan pronto, y menos aún antes del cierre del año fiscal. Las cifras bailaban y las advertencias sobre despidos y cierres de oficinas eran la comidilla entre los empleados. A media mañana, Massimo leyó detenidamente la nota...Starting at €8.20
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Venturanza Hoteles (A)
Rábago, Eduardo; Stein, GuidoCase DPO-184Innovation and Change, Leadership and People ManagementVenturanza Hoteles estaba experimentando un fuerte crecimiento orgánico e inorgánico y se enfrentaba al reto de disponer de directivos adecuados. ¿Cómo vamos a ser capaces de desarrollar tantos directores de hotel como necesitamos al ritmo que crecemos? se preguntaba Juan Morillo, director de recursos humanos de Venturanza Hoteles. Acaba de regresar de un proceso de evaluación de candidatos internos y las cosas no habían transcurrido como deseaba...Starting at €8.20
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Lombardo & Montero Talent Solutions (B)
Rábago, Eduardo; Stein, Guido; Quintanilla, JavierCase DPO-762Leadership and People Management, StrategyEl caso plantea la importancia de que el sistema retributivo esté alineado con la estrategia y el impacto en la generación de la cultura de una empresa. La compañía nace en un momento difícil, con una dinámica de subcontratación de servicios de selección y gestión de talento en declive, y con la necesidad de hacerse un hueco en el mercado. Desde sus inicios, se enfoca en consultores que sean capaces de atraer negocio rápido, basándose en sus con...Starting at €5.74
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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The Fusion of Banca Popolare (A)
Stein, Guido; Cuadrado, Marta; Cano, EnriqueCase DPO-312-EBusiness Ethics and Corporate Social Responsibility, Corporate GovernanceRiccardo Paderi, director of organization and operations, was in a meeting with other directors of the Bank. They had been convened only a few days before to an extraordinary meeting over three days in the western region of the country. Although they had been hearing comments about the possible merger for some months now, should they prove to be true, no one thought the merger would occur so soon and certainly not before the end of the financial ...Starting at €8.20
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The Fusion of Banca Popolare (B): Lights and Shadows From the South
Stein, Guido; Cuadrado, MartaCase DPO-313-EBusiness Ethics and Corporate Social Responsibility, Corporate Governance, Leadership and People ManagementBack in his office, Massimo took a few minutes to tidy up his desk; he did not like to leave papers lying around. He stored the folder containing all the presentations and official documents relating to the merger in the bottom drawer. "I won't need that until next month," he thought. But after a quick glance, he found an official communication from Banca Popolare del Norte dated October 5, 2010, addressed to the entire workforce of the Bank: ...Starting at €5.74
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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The Fusion of Banca Popolare (C): In Retrospect
Stein, Guido; Cuadrado, MartaCase DPO-314-EBusiness Ethics and Corporate Social Responsibility, Corporate Governance, Leadership and People ManagementOn paper, the technical integration, managed by Massimo and supervised by the Committee, had been classified as "impeccable." However, the reallocation of staff that had not left the Bank brought to light "not so nice" aspects. In mid-October, operating Sub-Committees for the merger were created in each Unit, following the organizational model of the Banca del Norte. The Sub-Committees were made up of members from both institutions, whose mission...Starting at €5.74