IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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Manteniendo un puesto de trabajo (A)
Juncadella J.; Ribera, AlbertoCase DPO-68Business Ethics and Corporate Social Responsibility, Leadership and People ManagementDurante sus tres años como empleado de una multinacional de las tecnologías de la información en Barcelona, Javier tuvo que afrontar situaciones muy comprometidas para mantener un puesto de trabajo con contratos temporales que le renovaban con una periodicidad cada vez más corta. En efecto, a pesar de las promesas que hicieron a los jóvenes empleados que ingresaron en el año 2000, la compañía decidió iniciar en primavera de 2002 un plan para reco...Starting at €8.20
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Keeping a Job (B)
Juncadella J.; Ribera, AlbertoCase DPO-69-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementOutcome of Case (A).Starting at €5.74
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Keeping a Job (A)
Juncadella J.; Ribera, AlbertoCase DPO-68-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementDuring his three years with an IT multinational in Barcelona, Javier faced some very difficult situations as he battled to get his short-term contract renewed at ever shorter intervals. In 2002, despite the promises made to the young employees who had joined two years earlier, the company decided to gradually cut back its temporary workforce. Javier had always been a loyal employee and had met - or exceeded - his targets in every project he had b...Starting at €8.20
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Manteniendo un puesto de trabajo (B)
Juncadella J.; Ribera, AlbertoCase DPO-69Business Ethics and Corporate Social Responsibility, Leadership and People ManagementDesenlace del caso (A).Starting at €5.74