IESE (España)
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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Carlota Fernández (B)
30|Álvarez de Mon, SantiagoCase FH-696-ELeadership and People ManagementCase (B) reports the decision finally taken with respect to the situation outlined in Case (A).Starting at €5.74
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Management and sport: Valero Rivera
30|Álvarez de Mon, SantiagoCase FH-691-ELeadership and People ManagementThe case analyzes the key factors behind the extraordinary success of F.C. Barcelona's handball team in recent years: the leadership of their coach, individual talent, the coach's team, discipline, commitment, communication, mental strength, etc.Starting at €8.20
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Evaluación ascendente en AT&T, La
30|Álvarez de Mon, SantiagoCase FH-582Leadership and People ManagementA partir de la reciente historia de AT&T en España, de la misión y valores corporativos de la Compañía, el caso describe un nuevo sistema de evaluación de las personas que tienen responsabilidad de mando por parte de sus subordinados. El caso detalla la razón de ser del upward feedback, el proceso seguido para su introducción, el contenido técnico del mismo (recogido en los anexos) y el papel del equipo de RRHH como facilitador de la nueva técnic...Starting at €8.20
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El prejubilado (B)
30|Álvarez de Mon, SantiagoCase FH-669Leadership and People ManagementEn este caso se explica la decisión tomada con relación al problema planteado en el caso A (FH-667).Starting at €5.74
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The Implementation of Change in Eroski
30|Álvarez de Mon, SantiagoCase FH-586-ELeadership and People ManagementStarting at €8.20
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La experiencia Cooperativa de Mondragón (B)
30|Álvarez de Mon, SantiagoCase FH-448Leadership and People ManagementEntrevista realizada por el autor del caso con el único de los cinco fundadores que todavía tiene responsabilidades directivas. Las políticas de recursos humanos, el papel del capital y del trabajo, y el reto del Mercado Unico son abordados por una de las figuras más representativas del experimento cooperativo. (Also available in English).Starting at €5.74
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Fernández-Vega Eye Institute (Portuguese version, Portugal)
Serrano, Alejandro; Moscoso, PhilipCase P-1137-PPInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Pompeii Brand
Serrano, Alejandro; Martínez de Albéniz, VictorCase P-1194-EService and Operations ManagementA start-up that sells barely 5 million euros worth of mid- to high-end sneakers a year (mainly in Spain) and must expand in Europe considers how to organize its structure of suppliers to improve its productive efficiency without falling victim to the cost of excess inventories. Part of the production comes from two suppliers in Spain and the rest from one in China. The company is also considering starting to work with a new supplier in Turkey. St...Starting at €8.20